Service Manager

Centrepoint; Greater London; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Healthcare cash plan

Private Medical insurance

Income protection

Employer pension contributions

25 days annual leave

Cycle to Work loan

Travel loan

Job summary

Centrepoint is recruiting a Service Manager for our Barnsley services, an Ofsted-registered semi-independent supported accommodation provision for young people aged 16 to 18. The role leads service delivery and performance management, with a 9:00am–5:30pm, Monday–Friday office pattern at Barnsley.

You will line-manage Support & Progression Officers, manage referrals, build relationships with commissioners and work across regional services to ensure trauma-informed, PIE-focussed support and

Qualifications

• Experience in service delivery and performance management.
• Experience working with Social Services teams.
• Familiarity with trauma-informed approaches (PIE) preferred.

Responsibilities

• Line management of Support & Progression Officers.
• Managing referrals and strengthening commissioning relationships.
• Collaborating with other services and managers across the region.
• Ensuring young people are supported in a PIE-focused trauma-informed way.
• Accountability for reporting and target management.

Skills

Line management

Leadership

Partnership building

Job description

Job Title

Service Manager

Contract

Permenant, Full Time (37.5 Hours)

Salary

£32,967.34 - £37,487.05 per annum

Closing Date

6 October 2026

Interviews

Interviews will be held the week commencing 12 October 2026.

Centrepoint is delighted to be recruiting a Support & Progression Officer to join our Barnsley services, our Ofsted-registered semi-independent supported accommodation service for young people aged 16 to 18. This is a fantastic opportunity to make a real difference to the lives of young people, and in return we offer a competitive salary and excellent benefits.

We provide a safe, supportive and nurturing environment where young people can build confidence, develop independence and gain the skills they need to successfully transition into adulthood. Our dedicated team works alongside young people to support them in achieving positive outcomes in education, training, employment and independent living.

Through personalised support, practical life skills development and our accredited in-house independent living programme, Lifewise, we empower young people to develop the resilience, knowledge and confidence needed to achieve their goals and build a positive future. We offer more than accommodation; we provide a place where young people can feel at home, thrive and reach their full potential.

The role

The Service Manager is responsible for overall service delivery and performance management, providing effective leadership to achieve high-quality outcomes for young people and working in partnership with Social Services teams.

The management team works standard office hours (9:00am-5:30pm, Monday to Friday) and is based in our Barnsley office.

As a Service Manager, you will be responsible for:

• Line management of Support & Progression Officers.
• Managing referrals and strengthening commissioning relationships
• Working closely with other services and managers across the region
• Ensuring young people are supported in a PIE focussed trauma-informed way
• Accountability for reporting and target management

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.