Service Manager (Maternity Cover)

Centrepoint; Greater London; Hybrid; GBP 36,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Healthcare cash plan

Private Medical insurance

Income protection

Employer pension contributions 5%

Cycle 2 Work loan scheme

Interest-free travel loan

Job summary

Centrepoint in London, Lambeth, is seeking a Service Manager on a maternity cover contract (minimum 11 months) to lead a team of Housing First Officers delivering person-centred support to up to 60 young adults. The role focuses on service delivery, performance management, referrals, and collaboration with Social Services, within Housing First for Youth principles. Standard office hours 9:00–17:30, with some flexibility to work remotely from Brixton.

Qualifications

• Line management experience of front-line staff.
• Experience in performance management and reporting.
• Ability to engage with partners and commissioners.
• Leadership experience in a multi-disciplinary team.

Responsibilities

• Line management of Housing First Officers and Deputy Manager.
• Managing referrals and strengthening commissioning relationships.
• Working with Social Services and other services across the region.
• Ensuring trauma-informed, PIE-focused support for young people.
• Accountability for reporting and achieving targets.

Skills

Line management

Performance management

Stakeholder engagement

Leadership

Referrals management

Job description

Contract: Maternity Cover (Minimum 11 months) Full Time (37.5 Hours)

Salary: £40,501.96 per annum

Closing Date: 28.09.2026

Interviews will be held the week commencing 05.10.2026

Centrepoint is the UK’s leading youth homelessness charity and now the largest provider of Housing First for young people in England, is looking for a Service Manager (Maternity cover) to join the team in our London, Lambeth Service.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

Together with our partners, we support thousands of homeless young people each year.

The role

The Service Manager is responsible for overall service delivery and performance management, providing effective leadership to achieve high-quality outcomes for young people and working in partnership with Social Services teams.

The service operates in accordance with the Housing First for Youth principles, alongside our core organisational values.

We have a team of 12 Housing First Officers who provide intensive, person-centred support to a cohort of up to 60 young adults with complex needs within the community.

The management team works standard office hours (9:00am–5:30pm, Monday to Friday) and is primarily based in our Brixton office, with some flexibility to work remotely.

As a Service Manager, you will be responsible for:

• Line management of Housing First Officers and the Deputy Manager
• Managing referrals and strengthening commissioning relationships
• Working closely with other services and managers across the region
• Ensuring young people are supported in a PIE focussed trauma-informed way
• Accountability for reporting and target management

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Our approach to applications

We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience.

We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.