Service Manager

Keystone Care; Fraserburgh; On-site; GBP 36,000 - 44,000; Full time

Job summary

Keystone Care in Fraserburgh leads care-at-home and housing support services across North East Scotland, coordinating multiple teams to deliver high-quality, person-centred care in home settings.

You will oversee day-to-day operations, ensure safety and regulatory compliance, and drive continuous improvement across services. The role involves budgeting, staffing plans, and performance reporting, with regular travel to Dundee and Aberdeenshire to meet service needs.

Qualifications

• SVQ Health & Social Care Level 3 is essential.
• SVQ Level 4 in Health & Social Care or Leadership is strongly preferred.
• Eligibility to register with the SSSC within required timescales is expected.
• A full driving licence with access to a vehicle is required.

Responsibilities

• Lead and develop care-at-home and housing support services across Fraserburgh and travel to Dundee/Aberdeenshire.
• Provide clear leadership, operational oversight and direction to multiple teams.
• Ensure safe, compliant and person-centred services with strong outcomes.
• Manage budgets, costs and financial reporting in line with expectations.
• Oversee rota management, workload allocation and resource planning.
• Implement staff training, supervision, coaching and performance reviews.
• Monitor service performance and use data to drive improvements.
• Build strong relationships with people supported, families and external partners.

Skills

Leadership

Team management

Budgeting

Health & safety

Data-driven decisions

Communication

Stakeholder management

Education

SVQ Health & Social Care Level 3

SVQ Level 4 in Health & Social Care or Leadership

SSSC registration eligibility

Full driving licence

Job description

This is a key leadership opportunity for an experienced Service Manager to shape and grow care-at-home and housing support services across the North East, with a salary of £40,000. You will play a central role in ensuring high-quality, person-centred support that enables people to live as independently as possible in their own homes and communities, while driving continuous improvement and service quality.

About the Role:

You will lead and develop care-at-home and housing support services based in Fraserburgh, with regular travel across Dundee and Aberdeenshire. The role focuses on providing clear leadership, operational oversight and direction to multiple teams, ensuring safe, compliant and person-centred services that deliver excellent outcomes for the people supported. You will be accountable for service performance, quality standards and effective use of resources within your area.

Key Responsibilities:

• Lead, motivate and support service teams to deliver high-quality, person-centred care-at-home and housing support services.
• Create and maintain a positive, values-led culture that promotes inclusion, dignity and independence for people using the services.
• Oversee day-to-day service operations, including rota management, workload allocation and resource planning across a diverse geographical area.
• Manage service budgets, monitor costs and ensure effective financial control and reporting in line with organisational expectations.
• Ensure robust health and safety practices, safeguarding measures and regulatory compliance are consistently implemented and monitored.
• Implement staff training and development plans, including supervision, coaching and performance reviews, to build capability and resilience within teams.
• Monitor service performance, prepare regular reports and use data and feedback to drive continuous improvement and service quality enhancement.
• Build and maintain strong working relationships with people supported, their families, social care professionals, commissioners and other external partners.

Key Requirements:

• Proven experience leading and managing supported living or care-at-home services, ideally within learning disability or social care settings.
• Strong team leadership skills with a track record of managing, developing and motivating staff through change and growth.
• Demonstrated ability in budgeting, cost control and financial accountability for service delivery.
• Solid understanding of health and safety compliance, safeguarding and regulatory standards within social care.
• Experience in performance monitoring, service reporting and using data to inform decision-making and improvements.
• Confident problem-solving and decision-making skills, with the ability to manage complex situations and competing priorities.
• Excellent communication and relationship-building skills with internal teams, families and external stakeholders.
• Willingness and ability to travel regularly between Fraserburgh, Dundee and Aberdeenshire, with flexibility to meet service needs.

Desirable Skills:

• Experience of leading culture change initiatives within social care services.
• Knowledge and practical application of self-directed support principles and outcomes-focused practice.
• Background in growing services locally, including contributing to business development or service expansion.
• Experience working within multi-disciplinary teams and partnership-based service models.
• Familiarity with digital systems for scheduling, reporting and quality monitoring in care services.

Qualifications:

• SVQ Health & Social Care Level 3 (or equivalent) is essential.
• SVQ Level 4 in Health & Social Care or Leadership and Management (or willingness to work towards this) is strongly preferred.
• Eligibility and commitment to register with the Scottish Social Services Council (SSSC) within required timescales.
• Full driving licence with access to a vehicle suitable for business use.
• Additional leadership, management or social care qualifications would be an advantage.