Service Manager

Keystone Care; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

Keystone Care is seeking a senior leader to oversee a two-site Older People Service in Govanhill/Glasgow, delivering dementia and mental health care for 17 beds. You will supervise staff, maintain high-quality, person-centred care, and ensure regulatory compliance across sites.

The role focuses on developing staff, managing budgets and driving continuous improvement within a supportive community-focused environment.

Qualifications

• Proven leadership and management of social care services for older people, dementia or mental health settings.
• Experience budgeting and financial management in care settings.
• Knowledge of safeguarding and adult support and protection in regulated services.

Responsibilities

• Lead and develop staff across two sites to deliver high-quality, person-centred care.
• Oversee day-to-day operations, rota planning and staffing for 17 beds across two homes.
• Manage service budgets and monitor financial performance.
• Ensure regulatory compliance, safeguarding and risk management.
• Build partnerships with families, social care professionals and community partners.
• Drive continuous service improvement and culture change.

Skills

Leadership

Staff management

Budgeting

Risk assessment

Communication

IT systems

Driving licence

Education

SVQ Health & Social Care Level 3

SVQ Level 4 in Health & Social Care or Leadership and Management

SSSC registration eligibility

Job description

This is a high-impact leadership role overseeing a £40,000 permanent service supporting older people across 17 beds in dementia and mental health care settings. You will lead a committed team in Govanhill to deliver safe, person-centred support that enables older people to live meaningful, independent lives within their communities. Working across two specialist homes, you will shape service quality, culture and outcomes for the people who live there.

About the Role:

You will have operational responsibility for a Southside Older People Service, comprising one Dementia Care Home and one Mental Health Care Home, ensuring the effective running of 17 beds across the sites. The role focuses on leading and developing the staff team, overseeing care delivery, and ensuring the service meets regulatory standards, contractual requirements and individual outcomes. You will drive continuous improvement, safeguard residents, and build strong relationships with families, partners and the wider community to maximise the impact of the service.

Key Responsibilities:

• Lead, manage and support the staff team to deliver high-quality, person-centred care and support across both homes.
• Oversee day-to-day service operations, including rota management, resource planning and ensuring safe staffing levels for 17 beds.
• Manage service budgets and financial performance, ensuring effective use of resources and adherence to financial controls.
• Ensure robust risk assessment, safeguarding practices and compliance with regulatory and organisational standards.
• Develop and maintain positive relationships with residents, families, social care professionals and community partners.
• Monitor service quality through audits, reviews and feedback, implementing improvement plans where required.
• Promote a positive team culture focused on values, inclusion, dignity and respect for older people with dementia and mental health needs.
• Contribute to local service development, including identifying opportunities to enhance provision and support strategic growth.

Key Requirements:

• Proven experience in leading and managing social care services, ideally within older people, dementia or mental health settings.
• Strong leadership and team management skills, with a track record of building, motivating and developing staff teams.
• Demonstrable experience of budgeting and financial management in a care or support environment.
• Solid understanding of risk assessment, safeguarding and adult support and protection in regulated services.
• Excellent organisational and communication skills, with the ability to manage multiple priorities across two sites.
• Ability to build and sustain effective partnerships with families, commissioners, stakeholders and community organisations.
• Confident, approachable and values-led, with a commitment to person-centred practice and inclusion.
• Competent in using IT systems for reporting, care records and performance monitoring.

Desirable Skills:

• Experience of managing culture change and embedding new ways of working within teams.
• Knowledge of the Self Directed Support Act and its principles in a Scottish social care context.
• Experience in supported living or learning disability services alongside older people provision.
• Familiarity with positive behaviour support approaches and trauma-informed practice.
• Experience of contributing to local business development or service growth initiatives.

Qualifications:

• SVQ Health & Social Care Level 3 (or equivalent) - essential.
• SVQ Level 4 in Health & Social Care or Leadership and Management (or willingness to work towards) - essential for registration.
• Registration with or eligibility to register with the Scottish Social Services Council (SSSC) within required timescales.
• Relevant professional development in safeguarding, dementia care, mental health or adult support and protection - desirable.
• Full driving licence with access to a vehicle for business use - desirable.