Service Manager

ASA International Ltd; Aberdeen City; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Leadership role

Staff development

Positive impact on lives

Job summary

ASA Recruitment is recruiting on behalf of ASA International Ltd for a Service Manager to lead a specialist care and support service in Stonehaven. The role focuses on delivering high-quality, person-centred care and developing staff to improve outcomes.

You will lead a team, drive service improvement, ensure regulatory compliance and create a positive culture centred on dignity and independence for those supported.

Qualifications

• Experience leading a care or support service.
• Proven ability to turn around a service or drive significant improvements.
• Strong understanding of person-centred care and regulatory standards.
• Experience in leading, developing and motivating staff teams.
• Commitment to continuous improvement and high-quality service delivery.

Responsibilities

• Lead, manage and develop the care and support team.
• Ensure delivery of safe, high-quality, person-centred care.
• Promote individuals' rights, dignity, independence and choice.
• Maintain compliance with legislation and Care Inspectorate requirements.
• Manage recruitment, induction, training and performance.
• Develop and review care plans, risk assessments and QA processes.
• Identify improvements and implement actions for sustainable outcomes.
• Manage staffing, rotas and resources effectively.
• Foster positive relationships with individuals, families and professionals.

Job description

Service Manager

Salary: £47,000 per annum
Location: Stonehaven, Aberdeenshire

ASA Recruitment is recruiting on behalf of our client for an experienced and motivated Service Manager to lead a specialist care and support service in Stonehaven.

This is an exciting opportunity for a dedicated leader who is passionate about delivering high-quality, person-centred care and support. You will play a key role in leading a team, developing staff and ensuring individuals receive the highest standards of care while promoting their dignity, independence and quality of life.

This role will particularly suit a forward-thinking leader with experience in service improvement and turnaround, who can bring fresh ideas, provide clear direction and lead meaningful, sustainable change. You will have the opportunity to strengthen service delivery, develop the team and create a positive culture focused on quality, accountability and better outcomes for the people supported.

The Role

As Service Manager, you will take responsibility for the effective day-to-day management of the service, ensuring that care and support are delivered safely, consistently and in line with relevant legislation, regulatory requirements and best practice.

Your responsibilities will include:

• Leading, managing and developing a team of care and support staff.
• Ensuring the delivery of high-quality, person-centred care and support.
• Promoting individuals rights, choices, dignity and independence.
• Maintaining compliance with relevant legislation, policies and Care Inspectorate requirements.
• Managing staff recruitment, induction, supervision, training and performance.
• Developing and reviewing care plans, risk assessments and quality assurance processes.
• Identifying areas for improvement and implementing effective action plans to raise standards.
• Driving service improvement, monitoring progress and ensuring changes lead to sustainable outcomes.
• Managing staffing, rotas and resources effectively.
• Building positive relationships with individuals, families, colleagues and external professionals.
• Creating a positive, inclusive environment where individuals and staff feel valued and supported.

About You

We are looking for a confident, resilient and compassionate leader who can combine strong management skills with a genuine commitment to improving peoples lives.

You will ideally have:

• Experience managing or leading a care or support service.
• Demonstrable experience of turning around a service or leading significant service improvements.
• The ability to identify areas of concern, develop practical solutions and deliver measurable improvements.
• Experience leading, motivating and developing staff teams, including managing performance and embedding accountability.
• A strong understanding of person-centred care and support.
• Knowledge of relevant care legislation, safeguarding and regulatory standards.
• Strong communication, organisational and decision-making skills.
• The ability to manage competing priorities and lead a team confidently through change.
• A commitment to continuous improvement and high-quality service delivery.
• The appropriate qualifications for a registered service management role, or a willingness to work towards these where applicable.

Whats on Offer?

• Competitive salary of £47,000 per annum
• The opportunity to lead and develop a dedicated team.
• A rewarding leadership role where you can make a meaningful difference.
• The opportunity to influence service quality and improve outcomes for the people supported.
• The chance to lead positive change and deliver sustainable improvements.
• Scope to develop your leadership experience and professional expertise.