Service Manager

Travail Employment Group; Corby; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company car

33 days holiday

Annual bonus

Pension

Bupa Health Cash Plan

Job summary

Travail Employment Group seeks an experienced Service Manager to lead a team of 10 Field Service Engineers across the East Midlands. You will deliver excellent service, manage operations, and maintain strong customer relationships while driving performance and efficiency.

The role requires a proactive leader with strong communication skills and a track record in service management. Based in Corby, you will join an established national organisation and report to the Branch Manager.

Qualifications

• Experience in Service Management or team leadership roles.
• Excellent communication and customer-facing skills.
• Ability to monitor KPIs and drive service improvements.

Responsibilities

• Lead a team of Field Service Engineers and drive engagement and performance.
• Manage day-to-day service operations across the East Midlands.
• Be the primary point of contact for customer service issues and resolutions.
• Build and maintain customer relationships, onsite and remotely.
• Monitor service KPIs and lead continuous improvement initiatives.
• Coordinate engineer scheduling and resource allocation for efficiency.
• Conduct regular performance reviews and coaching with the team.
• Collaborate with Sales, Operations, Technical Support and Customer Service.

Skills

Leadership

Customer service

Communication

KPI monitoring

Team management

Job description

Service Manager

Up to £45,000pa, Annual Bonus, NN17 1QE, Company Car, 33 days holiday, 8am-5pm Monday to Friday, Bupa Health Cash Plan. Pension, Permanent

We are seeking an experienced and customer-focused Service Manager to lead a team of 10 Field Service Engineers across the East Midlands region. This is a pivotal role, responsible for ensuring exceptional service delivery, maintaining strong customer relationships, and driving operational performance across the service function. As the face of our service operation, you will be passionate about delivering outstanding customer experiences, leading from the front, and ensuring customer needs are met efficiently and effectively.

• Lead, motivate, and develop a team of 10 Field Service Engineers, ensuring high levels of engagement and performance.
• Manage day-to-day service operations across the East Midlands, ensuring customer service excellence at all times.
• Act as the primary point for customer service issues, resolving concerns promptly and professionally.
• Build and maintain strong relationships with customers, understanding their requirements and ensuring their needs are consistently met. Virtually and in person by attending customer sites.
• Monitor service performance against KPIs, driving continuous improvement initiatives.
• Coordinate engineer scheduling and resource allocation to maximise efficiency and customer responsiveness.
• Conduct regular performance reviews, coaching sessions, and development planning for the service engineering team.
• Work closely with internal departments including Sales, Operations, Technical Support, and Customer Service to deliver seamless customer support.
• Ensure compliance with health and safety standards, company policies, and service procedures.
• Analyse service metrics and customer feedback to identify opportunities for improvement and growth.

We would expect the successful Service Manager to be able to demonstrate previous Service Management or Team Leading experience, be an excellent communicator, with a positive "can do!" attitude. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within service management, service supervisory or a service team leading position.

You will be joining the Corby branch of an established national organisation with an enviable reputation in their field. Working directly with the Branch Manager, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding products and services and they are keen to recruit a Service Manager who strives to offer the same.

Up to £45,000pa d.o.e
Company Car
Monday to Friday day-shift
Permanent
Immediate start

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion