Service Manager

VENTURE-PEOPLE LIMITED; Eastbourne; On-site; GBP 42,000 - 54,000; Full time

Job summary

Venture People Limited in Eastbourne is seeking a proactive Service Manager to lead on-site delivery of specialist accommodation and community-based services for individuals with mental health needs and complex conditions.

You will supervise teams, coordinate care pathways, manage budgets, and uphold trauma-informed, recovery-focused practices. Strong communication and regulatory compliance experience are essential to improving outcomes and service quality.

Qualifications

• Experience in service management or leadership within health, social care, or supported living settings, ideally working with mental health, neurodiversity, or complex needs.
• Strong skills in team supervision, coaching, and performance management, with the ability to build a positive, inclusive, and therapeutic culture.
• Knowledge of trauma-informed and recovery-focused approaches, safeguarding practices, and relevant health and social care regulations.
• Excellent communication, relationship-building, and conflict-resolution skills, with the ability to engage effectively with individuals, families, and professional partners.
• Competence in planning, organizing, and prioritizing workloads, including managing budgets, resources, and service improvement projects.
• Relevant professional qualification in health, social care, psychology, nursing, social work, or a related field, or equivalent experience.
• Proficiency in basic IT systems and record-keeping, with attention to accuracy, confidentiality, and data protection requirements.
• Commitment to equality, diversity, and inclusion, and to promoting the rights, dignity, and independence of people using the service.

Responsibilities

• Overseeing service delivery to ensure high-quality support for individuals with mental health needs, neurodiversity, and complex needs.
• Supervising and supporting team members, providing coaching and performance feedback.
• Coordinating care pathways and maintaining trauma-informed and recovery-focused practices.
• Monitoring operational performance, budgets, and resources to ensure efficient service delivery.
• Ensuring compliance with relevant regulations, policies, and quality standards; working with partners to improve outcomes.

Skills

Service management

Leadership

Team supervision

Communication

Budget management

Planning & organizing

Conflict resolution

Education

Health/Social care qualification

Tools

IT systems proficiency

Job description

Company Description

Venture People is an award-winning organization providing specialist accommodation and community-based services for individuals with mental health needs, neurodiversity, and related complex challenges. The organization was created by professionals who saw an unmet need and wanted to offer trauma-informed, recovery-focused pathways that promote independence in the community. Venture People works within a culture of therapeutic optimism, giving people information, skills, and hope to regain confidence and move toward greater independence. The service is designed to be progressive rather than lifelist, offering intensive support that is gradually reduced as each person grows. Venture People values respect, equity, and continuous improvement, actively listening to everyone involved to shape what high-quality care and support should look like.

Role Description

The Service Manager is a full-time, on-site role based in Eastbourne. This role is responsible for the day-to-day management of specialist accommodation and community-based services, ensuring high-quality support for individuals with mental health needs, neurodiversity, and complex needs. Key tasks include overseeing service delivery, supervising and supporting team members, coordinating care pathways, and maintaining trauma-informed and recovery-focused practices. The Service Manager will monitor operational performance, manage budgets and resources, and ensure compliance with relevant regulations, policies, and quality standards. The role also involves working collaboratively with colleagues, external partners, and people using the service to continuously improve outcomes and the overall experience.

Qualifications

• Experience in service management or leadership within health, social care, or supported living settings, ideally working with mental health, neurodiversity, or complex needs.
• Strong skills in team supervision, coaching, and performance management, with the ability to build a positive, inclusive, and therapeutic culture.
• Knowledge of trauma-informed and recovery-focused approaches, safeguarding practices, and relevant health and social care regulations.
• Excellent communication, relationship-building, and conflict-resolution skills, with the ability to engage effectively with individuals, families, and professional partners.
• Competence in planning, organizing, and prioritizing workloads, including managing budgets, resources, and service improvement projects.
• Relevant professional qualification in health, social care, psychology, nursing, social work, or a related field, or equivalent experience.
• Proficiency in basic IT systems and record-keeping, with attention to accuracy, confidentiality, and data protection requirements.
• Commitment to equality, diversity, and inclusion, and to promoting the rights, dignity, and independence of people using the service.