Service Manager - Trauma-Informed Community Care Leader

VENTURE-PEOPLE LIMITED; Eastbourne; On-site; GBP 42,000 - 54,000; Full time

Job summary

Venture People Limited in Eastbourne is seeking a proactive Service Manager to lead on-site delivery of specialist accommodation and community-based services for individuals with mental health needs and complex conditions.

You will supervise teams, coordinate care pathways, manage budgets, and uphold trauma-informed, recovery-focused practices. Strong communication and regulatory compliance experience are essential to improving outcomes and service quality.

Qualifications

• Experience in service management or leadership within health, social care, or supported living settings, ideally working with mental health, neurodiversity, or complex needs.
• Strong skills in team supervision, coaching, and performance management, with the ability to build a positive, inclusive, and therapeutic culture.
• Knowledge of trauma-informed and recovery-focused approaches, safeguarding practices, and relevant health and social care regulations.
• Excellent communication, relationship-building, and conflict-resolution skills, with the ability to engage effectively with individuals, families, and professional partners.
• Competence in planning, organizing, and prioritizing workloads, including managing budgets, resources, and service improvement projects.
• Relevant professional qualification in health, social care, psychology, nursing, social work, or a related field, or equivalent experience.
• Proficiency in basic IT systems and record-keeping, with attention to accuracy, confidentiality, and data protection requirements.
• Commitment to equality, diversity, and inclusion, and to promoting the rights, dignity, and independence of people using the service.

Responsibilities

• Overseeing service delivery to ensure high-quality support for individuals with mental health needs, neurodiversity, and complex needs.
• Supervising and supporting team members, providing coaching and performance feedback.
• Coordinating care pathways and maintaining trauma-informed and recovery-focused practices.
• Monitoring operational performance, budgets, and resources to ensure efficient service delivery.
• Ensuring compliance with relevant regulations, policies, and quality standards; working with partners to improve outcomes.

Skills

Service management

Leadership

Team supervision

Communication

Budget management

Planning & organizing

Conflict resolution

Education

Health/Social care qualification

Tools

IT systems proficiency

Job description

Venture People Limited in Eastbourne is seeking a proactive Service Manager to lead on-site delivery of specialist accommodation and community-based services for individuals with mental health needs and complex conditions.

You will supervise teams, coordinate care pathways, manage budgets, and uphold trauma-informed, recovery-focused practices. Strong communication and regulatory compliance experience are essential to improving outcomes and service quality.