Service Manager

Riverside Resourcing & Consultancy Ltd.; East Hagbourne; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Auto-enrolment pension

Enhanced maternity/paternity pay

Job summary

Rygor Service Solutions is recruiting a Vehicle Maintenance Unit (VMU) Manager to lead a busy team in a large Mercedes-Benz commercial vehicle network. You will spend a minimum of 60% of your time guiding staff, while ensuring the department meets performance targets and maintains excellent customer service.

The role demands strong communication, a proactive approach, and a focus on safety and efficiency. A Level 3 vehicle repair qualification is required, with primary responsibilities spanning

Qualifications

• Qualification: Level 3 in Vehicle Repair and maintenance (NVQ/City & Guilds/IMI).
• Experience in a similar role within the automotive sector is preferred.

Responsibilities

• Plan and manage workforce to meet fleet demands.
• Control labour costs and oversee contractor usage.
• Ensure safety audits and compliance with working codes.
• Coordinate facilities, bays, tools, and diagnostic setups.
• Prepare investments in workshops and HR with management.
• Review workshop prices and adapt to market after approval.
• Measure daily workshop performance across sales, warranty, and contracts.
• Manage WIP and cash flow.
• Recruit and induct new staff; motivate and develop the team.
• Set and monitor target agreements with employees.

Skills

Leadership

Communication

Time management

Motivation

Team coaching

Problem solving

Education

NVQ Level 3 in Vehicle Repair and maintenance

Job description

Monday to Friday, 45 hours per week 07:00 - 16:30. Flexibility required.

Your Role

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, which has been announced as a Great Place to Work for four years running, look no further!

At Rygor Service Solutions, part of the Rygor Group, they are looking for an experienced and dedicated Vehicle Maintenance Unit (VMU) Manager who leads by example and inspires the team around them.

They are looking for a great team member who will create a fabulous working atmosphere, enthuse and motivate their team.

This role is key to business success. Not only do you spend at least 60% of your time managing and guiding your team, but you also have the responsibility to ensure your department achieves. Your role is all about brilliant communication, a positive outlook and inspiring those around you.

Day to day, you will:

• To plan and control your workforce resource availability to meet your customers’ fleet demands.
• To manage and control labour costs, including any use of third parties.
• To comply with safety audits and manage the working code of practice for contractors.
• Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc., is carried out correctly, optimal design of workplaces and processes.
• Preparing planning and calculations for investments in workshops, facilities and HR, together with the Rygor management.
• Regularly review prices for workshop services and, after prior agreement with Rygor management, adapt them to suit the market.
• Measure and report on daily workshop performance around retail sales, warranty and internal contract.
• WIP management and cash control.
• Employing new staff and carrying out effective induction.
• Managing, coaching and motivating employees, ensuring retention of high-quality team members.
• Defining target agreements with employees and reviewing the level of target achievement.

Skills & Behaviours Required for this Role:

• Qualifications- Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in Vehicle Repair and maintenance. Also, previous experience in a similar role and industry is preferred.
• Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• Communication- It sounds simple, but communication is at the heart of this role. You need to love being the first point of contact for those in your team and inspiring them through engaging and motivating communication.
• Motivation - To ensure personal and team success, being motivated is essential and is a key part of your role, and it is part of being a brilliant team player and inspiring others.
• Time Management-Ability to prioritise and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.
• Recipients of the Silver Award under the Armed Forces Covenant.
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Reward and recognition programmes, including our annualRygor Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub
• Long service recognition

Rygor Service Solutions is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.)

Rygor Service Solutions is their independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers' premises, or totally mobile servicing solutions. They look after some of the UK's largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers.

Their Group has multiple industry and network awards under its belt and provides exceptional customer service. What's more, they are officially a Great Place to Work three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.

Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

£45,000 per annum.

Hours

Monday to Friday, 45 hours per week 07:00 - 16:30. Flexibility required.