Service Manager

Orion Electrotech Ltd; Dudley; On-site; GBP 50,000 - 60,000; Full time

Job summary

Orion Electrotech Ltd. in Dudley seeks an experienced Service Manager to lead our pump repair workshop and field service activities. The role combines hands-on leadership with strategic oversight of technical support services, ensuring quality, efficiency and customer satisfaction.

You will work closely with sales and engineering teams, oversee inspections, testing, and commissioning, and identify growth opportunities while maintaining compliance with industry standards.

Qualifications

• Extensive pump repair and rotating equipment experience.
• Strong leadership and people management.
• Excellent communication and customer relationship skills.
• Ability to read technical drawings and reports.
• Knowledge of API, ISO and ATEX standards.
• Experience coordinating workshop and field service teams.
• Proficient with Microsoft Office tools.

Responsibilities

• Lead day-to-day pump repair workshop operations and field service.
• Oversee pump strip-downs, inspections, machining, assembly, testing and commissioning.
• Plan and schedule repair work to meet deadlines.
• Implement robust quality control and safety processes.
• Approve repair scopes, quotations and technical reports.
• Manage tooling, equipment and inventory for readiness.
• Drive continuous improvement and profitability.
• Support sales with technical presentations and tender responses.
• Maintain strong customer and supplier relationships.
• Act as technical contact for major accounts.

Skills

Pump repair

Rotating equipment

Mechanical engineering

Industrial services

Centrifugal pumps

API standards

ATEX knowledge

Leadership

People management

Customer relationships

Reading drawings

Problem solving

MS Office

Deadline management

Field service

Education

HNC/HND in Mechanical/Electrical/Industrial Engineering

Vibration Analysis Certification (Level 1-3)

OEM training

Tools

CMMS

ERP systems

Microsoft Office Suite

Job description

Service Manager

Location: Dudley

Hours: Monday to Friday, 40 hours per week

Salary: £50,000 - £60,000 DOE

We are seeking an experienced and commercially minded Service Manager to lead our repair workshop. This is a hands-on leadership role responsible for ensuring the delivery of high-quality technical support services while driving operational efficiency, customer satisfaction, and commercial success.

The successful candidate will combine strong technical expertise, excellent leadership and customer relationship skills. Acting as a key link between customers, sales teams, and technical personnel, you will ensure outstanding service delivery while identifying opportunities for business growth and continuous improvement.

Key Responsibilities of this Service Manager role:

• Lead the day-to-day operations of the pump repair workshop and field service activities.
• Oversee pump strip-downs, inspections, machining, assembly, alignment, testing, and commissioning activities.
• Ensure all repair and service work is efficiently planned, scheduled, and completed within agreed timescales.
• Implement and maintain robust quality control processes to ensure high standards of workmanship.
• Conduct technical assessments and approve repair scopes, quotations, and final technical reports.
• Manage tooling, workshop equipment, and inventory to ensure operational readiness.
• Drive continuous improvement initiatives to enhance workshop productivity and efficiency.
• Ensure compliance with company procedures, industry regulations, and health & safety requirements.
• Support field service teams with technical guidance and problem solving.
• Prepare, review, and approve repair quotations, technical proposals, and tender submissions.
• Support the sales team with technical presentations, customer meetings, site surveys, and tender responses.
• Identify opportunities to improve profitability through cost savings, process improvements, and operational efficiencies.
• Monitor workshop performance and financial performance against agreed targets.
• Develop and maintain strong relationships with customers, suppliers, and key stakeholders.
• Act as the technical point of contact for major customer accounts.
• Support business development activities by identifying opportunities for service growth and repeat business.

Essential Skills & Experience for this Service Manager role:

• Proven experience within pump repair, rotating equipment, mechanical engineering, or industrial services.
• Extensive knowledge of centrifugal, positive displacement, submersible, and multistage pumps.
• Strong understanding of pump strip-down, inspection, tolerancing, fault diagnosis, and hydraulic testing procedures.
• Ability to interpret pump curves, system characteristics, and performance data.
• Excellent understanding of engineering principles including hydraulics, mechanics, materials, and rotating equipment.
• Experience diagnosing equipment failures including bearings, seals, misalignment, and vibration-related issues.
• Knowledge of relevant industry standards including API, ISO, and ATEX.
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Strong customer relationship management experience.
• Ability to read and interpret technical drawings and engineering reports.
• Excellent problem-solving and decision-making abilities.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to work to deadlines and manage multiple priorities.

Desirable Qualifications & Experience needed for this Service Manager role:

• HNC/HND or equivalent qualification in Mechanical, Electrical, or Industrial Engineering.
• OEM or manufacturer training from organisations such as Grundfos, Sulzer, Flowserve, KSB, Wilo, or similar.
• Experience managing engineering workshops or service-based operations.
• Understanding of OEM standard
• Vibration Analysis Certification (Level 1-3).
• Experience using CMMS, ERP, or job-tracking systems.
• Health, Safety, Environmental, or Quality qualifications/training.

Ref:INDMID