Service Manager

Group 1 Automotive; Dartford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager to lead their aftersales department. In this pivotal role, you'll manage a team of automotive professionals, ensuring a high-performance culture and exceptional customer service. With a commitment to professional development and a supportive environment, this position offers the chance to grow within a global automotive group. Join a company that values diversity and teamwork, where your contributions will help shape outstanding customer experiences and drive the business forward.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Colleague discounts on servicing and parts

Enhanced holiday allowance

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Family friendly policies

Training and development options

Qualifications

• Experience in the automotive industry is essential.
• Strong organizational skills with high-level reporting experience.

Responsibilities

• Lead and motivate a team of automotive professionals.
• Oversee service division and manage productivity.
• Ensure high levels of customer satisfaction.

Skills

Automotive Industry Experience

Organizational Skills

Leadership Skills

Agile Environment Experience

Job description

Service Manager – Volkswagen Dartford

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• 24/7 online access to healthcare professionals
• Car purchasing and lease schemes
• Servicing, parts & accessory colleague discounts.
• Enhanced holiday allowance with length of service
• Paid day off for your birthday
• Company share purchase plan
• Loan plans for colleagues, including toolbox and travel tickets
• Colleague referral payments
• Industry leading family friendly policies
• Numerous training, learning and development options to suit everyone
• Plus lot’s more

What you’ll do day to day

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.