Service Advisor

Eastern Western Motor Group; Coldstream; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Birthday off

40 days annual leave

Pension scheme

Death in service

Job summary

Eastern Western Motor Group is seeking a Customer Service Advisor in Scotland to greet customers, explain services, and manage appointment scheduling. You will coordinate loan vehicles and communicate with technicians to ensure accurate diagnoses and timely resolutions.

The role includes monitoring progress, updating customers, maintaining records, and following up post-service to ensure satisfaction and gather feedback. A strong focus on warranty compliance and service procedures is essential.

Qualifications

• Greeting customers and explaining services, estimates and timelines.
• Schedule service appointments and coordinate loan vehicles or shuttle services.
• Monitor progress and provide updates to customers and trade partners.

Responsibilities

• Greet customers, listen to concerns and explain needed services.
• Schedule appointments and coordinate loan vehicles or shuttle services.
• Monitor job progress and update customers on delays or additional service opportunities.
• Maintain accurate records of work orders, invoices and customer profiles.
• Follow up after service to ensure satisfaction and gather feedback.

Skills

Customer service

Scheduling

Communication

Record keeping

Payments processing

Customer follow-up

Job description

Salary up to £28,500. OTE up to £35,000.

• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

#EWMG2

To be considered for this position, you must have the right to work in the UK.

About Company

For nearly a 100 years, Eastern Western Motor Group has been built on great people, strong relationships and a passion for delivering exceptional customer service. Today, we are one of Scotland's leading automotive businesses, employing over 1,850 colleagues across a wide range of brands and locations.

Guided by our BASICS values, we' are proud of the careers we have helped build, the talent we have developed and the long service of colleagues who have chosen to grow with us.

Whether you are just starting out or looking for your next challenge, there has never been a better time to join us and see where your career can take you.

• Industry leading training and development opportunities.
• Enjoy your birthday off on us every year!
• Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.