Service Manager

Lookers Motor Group Limited; Belfast; On-site; GBP 35,000 - 50,000; Full time

Job summary

An exciting opportunity at Belfast Vauxhall for a Service Manager to lead and enhance Aftersales strategy, focusing on customer outcomes and team performance. The role demands leadership experience in the motor dealership sector, with an emphasis on performance management and training.

Benefits

Enhanced holidays with service

Eligibility for car schemes

Critical illness cover after 2 years

Smart Health - 24/7 support

Enhanced maternity and paternity leave

Qualifications

• Management experience in aftersales within a proactive motor dealership.
• Proven track record in performance improvement.

Responsibilities

• Conduct performance reviews with the service team focused on metrics.
• Assess training needs and facilitate necessary training.
• Support Service teams in delivering excellent customer outcomes.

Skills

Interpersonal Skills

Communication Skills

Performance Improvement

Job description

OTE

Overview

Belfast Vauxhall - Charles Hurst

Permanent, Full-Time. Competitive basic salary plus bonus

Hours: Mon - Thur 8am to 5.30pm, Fri - 8am - 5pm, Sat and additional hours as required

An exciting opportunity has become available for a driven and talented leader to join our team as a Service Manager at Belfast Vauxhall.

Your role will involve working with our Aftersales team to ensure that our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on excellent customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.

• Conducting performance reviews with your service team; focusing on key performance metrics, and identifying action plans when required
• Assessing training and coaching requirements and facilitating necessary training where needed
• Working closely to ensure the correct level of interaction required to achieve desired budgets and performance
• Supporting the Service teams with a core focus on delivering great customer outcomes
• Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments
• Supporting the growth of future leaders

We are looking for a candidate with management experience within the aftersales sector of a fast-paced, proactive motor dealership.

We seek someone with exceptional interpersonal and communication skills, capable of building relationships and drawing out the best performance from colleagues. A proven track record of performance improvement is essential.

About us

Charles Hurst is proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 franchised dealerships throughout the UK & Ireland. We value our employees' hard work, flexibility, and commitment, offering an industry-leading benefits package including:

• Enhanced holidays increasing with service
• Eligibility for our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - 24/7 support
• Enhanced maternity, paternity, and adoption leave

For some roles, a company car and additional earning potential through commission or bonus are available.

We invest in manufacturer-specific training to support career development and celebrate success through our annual Lookers Excellence Awards. What are you waiting for?

Lookers is an equal opportunities employer committed to a discrimination-free, inclusive work environment where everyone can reach their full potential.

If your application is successful, we will conduct employment checks, which may include verification of recent employment, address, credit history, criminal record, and driving license checks.