Service Management Practitioner – Genomics & SPR Ops

NHS England; Exeter; On-site; GBP 29,000 - 42,000; Full time

Job summary

NHS England's Digital Operations and Service Management (DOSM) is seeking a Service Practitioner to support the Genomics Service or Single Patient Records (SPR). You will manage day-to-day tasks, participate in design-stage service introductions, and contribute to performance metrics.

The role involves incident, problem, release, capacity, and availability management, plus stakeholder engagement with suppliers and customers. Colleagues with an office base are expected to spend 40% in our offices.

Responsibilities

• Support the design-stage service lifecycle introductions.
• Attend stand-up meetings to discuss tasks and progress.
• Handle day-to-day tasks: incident, problem, release, capacity, availability management.
• Contribute to performance metrics for service improvements.
• Engage stakeholders and manage relationships with suppliers and customers.
• Assist the service manager with remediation for risks, issues and escalations.
• Improve end-user relationships to enhance Service Management understanding.
• Participate in service improvement through sprint-based activity.

Job description

NHS England's Digital Operations and Service Management (DOSM) is seeking a Service Practitioner to support the Genomics Service or Single Patient Records (SPR). You will manage day-to-day tasks, participate in design-stage service introductions, and contribute to performance metrics.

The role involves incident, problem, release, capacity, and availability management, plus stakeholder engagement with suppliers and customers. Colleagues with an office base are expected to spend 40% in our offices.