Service Management Analyst – Digital Operations

NHS England; Leeds, Exeter; Presencial; GBP 32.000 - 42.000; Jornada completa

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Descripción de la vacante

NHS England’s Digital Operations and Service Management (DOSM) invites applications for a Service Analyst to join the Genomics Services team, supporting the SPR and related services. You will contribute to incident, problem, release, capacity and availability management, and stakeholder engagement to ensure reliable NHS digital services.

With responsibilities spanning service performance analysis, improvements, and end-user feedback, the role emphasises collaboration across teams and external

Formación

• Experience in service management within a complex IT environment.
• Ability to coordinate cross-functional teams and stakeholders.
• Familiarity with incident, problem, release, capacity and availability management.

Responsabilidades

• Attend and actively contribute to stand-up meetings with clear progress updates.
• Coordinate day-to-day activities supporting service operation and stakeholder engagement.
• Develop, monitor and analyse service performance metrics and suggest improvements.
• Engage with service suppliers and customers to resolve issues and communicate risks.
• Support the Service Manager in assessing risks, escalations, and remedial actions.

Descripción del empleo

NHS England’s Digital Operations and Service Management (DOSM) invites applications for a Service Analyst to join the Genomics Services team, supporting the SPR and related services. You will contribute to incident, problem, release, capacity and availability management, and stakeholder engagement to ensure reliable NHS digital services.

With responsibilities spanning service performance analysis, improvements, and end-user feedback, the role emphasises collaboration across teams and external