Senior Service Management Analyst — Genomics SPR

NHS England; Leeds, Exeter; Presencial; GBP 40.000 - 55.000; Jornada completa

Descripción de la vacante

NHS England is hiring a Senior Service Support Analyst to join the Digital Operations and Service Management team. You will support Genomics Services or SPR, attend stand‑ups, monitor service performance, and coordinate with suppliers and customers to resolve routine issues.

Colleagues with an office base are expected to spend about 40% of time in our offices; the role involves day‑to‑day service operations and ensuring reliability of critical NHS digital services across environments.

Responsabilidades

• Attend and contribute to stand‑up meetings, providing updates on assigned tasks, progress, risks and issues, and completing agreed actions with support where required.
• Carry out day‑to‑day activities that support the effective operation of services, working as part of the wider team across incident, problem, release, capacity and availability management, as well as routine stakeholder engagement.
• Support the collection, monitoring and basic analysis of service performance information, highlighting trends and contributing to service improvement activities.
• Engage with stakeholders as directed, maintaining effective working relationships with service suppliers and customers and helping to resolve routine service‑related concerns.
• Assist the Service Manager in identifying and recording service‑related risks, issues and escalations, supporting remedial actions and stakeholder communications in line with agreed procedures.
• Maintain positive relationships with end users, gathering and recording feedback to help the Service Management team understand service performance and user experience.

Descripción del empleo

NHS England is hiring a Senior Service Support Analyst to join the Digital Operations and Service Management team. You will support Genomics Services or SPR, attend stand‑ups, monitor service performance, and coordinate with suppliers and customers to resolve routine issues.

Colleagues with an office base are expected to spend about 40% of time in our offices; the role involves day‑to‑day service operations and ensuring reliability of critical NHS digital services across environments.