Service Management Intern: Hybrid IT & Cloud Support

Tata Consultancy Services; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources discount

Job summary

Tata Consultancy Services UK&I is seeking an Service Management Analyst intern to join a live public sector IT service environment, supporting enterprise applications across a hybrid landscape including on‑premise and AWS cloud services.

You will contribute to incident resolution, service improvement and operational stability, working with experienced engineers in an agile delivery model. This internship offers exposure to IT service management practices and practical cloud‑based systems.

Qualifications

• Logical and analytical problem‑solving ability.
• Attention to detail and structured approach to tasks in a dynamic environment.
• Enthusiasm for technology and cloud‑based services.
• Self‑motivated with a strong willingness to learn.
• Ability to work collaboratively within multi‑disciplinary teams.
• Strong written and verbal communication skills.
• Customer‑focused mindset with empathy and professionalism.
• Adaptable and responsive to feedback.
• Basic digital literacy including Microsoft Office tools.
• Exposure to programming or scripting (any language).
• Familiarity with databases or system troubleshooting.
• Awareness of APIs or microservices concepts (introductory level).
• Basic understanding or appreciation of IT service management concepts.
• Awareness of cloud platforms (AWS preferred).
• Office 365 product suite (Word, PPT, Excel and Copilot).

Responsibilities

• Work within the Application Development & Maintenance (ADM) function supporting enterprise‑scale applications
• Support monitoring and analysis of application health, performance, through enterprise monitoring tools and products
• Assist L3 support teams in investigating and resolving issues escalated from L1/L2
• Assist in diagnosing issues across hybrid environments (on‑premise and AWS‑hosted systems)
• Support live services in line with ITIL practices including incident, problem and service request management
• Ensure accurate logging and tracking of incidents and requests using ITSM tools (e.g. ServiceNow)
• Communicate effectively with users and stakeholders, providing updates and guidance
• Contribute to root cause analysis, documentation and knowledge base updates
• Collaborate with development and platform teams within an agile delivery model
• Support continuous service improvement and optimisation initiatives

Skills

Analytical reasoning

Attention to detail

Cloud interest

Willingness to learn

Team collaboration

Strong communication

Customer-focused

Adaptability

Microsoft Office

Programming exposure

APIs/microservices awareness

Tools

ServiceNow

Microsoft Office

AWS

Job description

Tata Consultancy Services UK&I is seeking an Service Management Analyst intern to join a live public sector IT service environment, supporting enterprise applications across a hybrid landscape including on‑premise and AWS cloud services.

You will contribute to incident resolution, service improvement and operational stability, working with experienced engineers in an agile delivery model. This internship offers exposure to IT service management practices and practical cloud‑based systems.