Junior ITSM Analyst — Hybrid with Mentored ITIL Training

targetjobs UK; Warrington; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

targetjobs UK is recruiting two Junior ITSM Analyst/Developers in Warrington. This graduate entry role provides full training, ITIL Foundation support, and mentorship from an experienced consultant as you learn to configure ITSM tools.

You'll do day-to-day administration, create dashboards, and develop client-facing portals, working across environments and times with occasional UK client meetings in person.

Qualifications

• A degree (completed or due in 2026) in computing, IT, business or a related discipline, or equivalent experience.
• Familiarity with service management concepts is a plus.
• Experience with part-time or project work in IT is beneficial.

Responsibilities

• Carry out day-to-day administration and troubleshooting of the service management environments you support.
• Help develop client customisations, configurations and enhancements, and support their testing and release into production.
• Build and maintain dashboards and reports in response to client needs.
• Help develop customer-facing portals that make it easy for users to log incidents and requests from any device.
• Support the upkeep of SLA, service catalogue and CMDB functionality, the plumbing that makes a service desk work well.
• Write and maintain documentation and knowledgebase articles for technical and non-technical readers, including content that supports self-service features like chatbots.
• Work across development, test and live environments and help users complete acceptance testing.
• Undertake other duties commensurate with the role, including responsibilities relating to information and data security.

Skills

Strong analytical skills

Troubleshooting

Communication skills

Organisation & time management

Client-facing / collaboration

Education

Bachelor's degree in Computing/IT/Business

Tools

ITSM tool

Job description

targetjobs UK is recruiting two Junior ITSM Analyst/Developers in Warrington. This graduate entry role provides full training, ITIL Foundation support, and mentorship from an experienced consultant as you learn to configure ITSM tools.

You'll do day-to-day administration, create dashboards, and develop client-facing portals, working across environments and times with occasional UK client meetings in person.