Service Leader - Farmshop

Tebay Services; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tebay Services in Penrith is seeking a Service Leader for our Farmshop to oversee shifts and ensure exceptional service delivery. This hands-on role requires strong leadership skills and a commitment to brand standards while managing a fast-paced environment.

Ideal candidates will have communication skills, a positive attitude, and the ability to motivate their team. Experience in retail leadership is advantageous but not mandatory, making this an excellent opportunity for those looking to step up in their careers.

Qualifications

• Ability to lead and motivate a team in a fast-moving environment.
• Great communication skills and a can-do attitude.
• Experience in high-volume retail environment preferred.

Responsibilities

• Lead your shift, managing and supporting colleagues according to customer demand.
• Ensure delivery of excellent customer service and brand standards.
• Carry out daily and weekly procedures to maintain company standards.
• Support training and induction of new colleagues.

Skills

Excellent customer service

Team leadership

Communication skills

Positive attitude

Job description

Overview

As a Service Leader in our Farmshop you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place.

In this hands‑on customer facing role, you’ll be competent to manage a high‑volume environment with a positive, can‑do approach. You will be passionate about our offer and champion our producers, and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Responsibilities

• Effectively lead your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
• Ensure the team is delivering excellent customer service and brand excellence.
• Ensure that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Support the training of new colleagues through their induction journey, refresher and any other relevant training.

Qualifications

We are looking for Service Leaders who can lead and motivate a team on a daily basis in a fast-moving environment. Great communication skills and a can‑do attitude are essential, as is the ability to deliver high standards of excellence. Experience leading a team in a fast‑paced, high‑volume retail environment would be an advantage, although we would also welcome those with experience in retail looking to step up to a Service Leader position.