Service Leader

Community Integrated Care; Liverpool; On-site; GBP 42,000 - 64,000; Full time

Job summary

Community Integrated Care in Liverpool is launching a new Vocational Services offer to support people to prepare for, secure and sustain meaningful paid employment. As Service Leader, you'll establish and grow a new service, leading a team of vocational services Support Workers to deliver life-changing outcomes.

This is a community-based leadership role focused on personalised employment support, building partnerships with employers and commissioners, and delivering high-quality, compliant

Qualifications

• Experience leading high-performing teams in employability or social care.
• Experience in supported employment, IPS or vocational rehabilitation.
• Experience managing performance and service outcomes.
• Strong stakeholder management and partnerships skills.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Lead and develop a team of vocational services Support Workers.
• Deliver high-quality, person-centred support aligned with employment goals.
• Drive performance, quality and compliance with standards.
• Coach, supervise and develop staff professionally.
• Build relationships with employers, commissioners and local partners.
• Create opportunities for sustainable employment for people we support.
• Ensure robust case management and accurate record keeping.
• Travel across Liverpool City Region to support staff and partners.
• Support service growth within the Vocational Services offer.

Skills

Leadership

People management

Stakeholder management

Communication

Coaching

IT skills

Driving licence

Job description

At Community Integrated Care, we believe everyone deserves the opportunity to live a meaningful life, achieve their ambitions and be valued as part of their community.

We are proud to be launching a new Vocational Services offer, supporting people to prepare for, secure and sustain meaningful paid employment. As our Service Leader, you'll have the exciting opportunity to help establish and grow a new service, leading a team of vocational services Support Workers to deliver outstanding support and life-changing outcomes for the people we work alongside.

This is a fantastic opportunity for an experienced people manager, team leader or employability professional looking to broaden their career within a national charity that is committed to innovation, inclusion and making a genuine difference.

The role is primarily delivered Monday to Friday, offering a consistent working pattern, although flexibility will occasionally be required to support service delivery, stakeholder engagement and the needs of the people we support.

You’ll be joining a values-led organisation where your leadership, ideas and expertise will directly contribute to improving lives and creating opportunities within local communities.

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

As Service Leader, you’ll lead the delivery of a high-quality supported employment service, ensuring people receive personalised support to achieve their employment aspirations and sustain meaningful paid work.

You will oversee a team of vocational services Support Workers, supporting people with disabilities, learning disabilities, autism, neurodiverse conditions, mental health challenges and a range of complex life circumstances to achieve their employment goals.

Key Responsibilities Will Include

• Leading, motivating and developing your team to deliver exceptional person-centred support.
• Driving performance, quality and compliance in line with Supported Employment quality standards and fidelity models.
• Supporting team members through coaching, supervision, performance management and professional development.
• Developing strong relationships with employers, commissioners, community organisations and local stakeholders.
• Creating opportunities for people to access sustainable employment aligned with their skills, interests and aspirations.
• Ensuring robust case management, accurate record keeping and achievement of key performance targets.
• Monitoring quality and continuous improvement activities to deliver the best possible outcomes.
• Building effective referral pathways and partnership networks across the Liverpool City Region.
• Promoting inclusive employment practices and helping employers create accessible and supportive workplaces.
• Managing operational performance while contributing to the growth and development of the wider Vocational Services offer.

This is a community-based leadership role and will involve travelling across the Liverpool City Region to support staff, partner organisations, employers and the people we support.

We’re looking for an inspirational and values-driven leader who is passionate about helping people achieve their potential through meaningful employment.

You’ll Bring

• Experience leading and developing high-performing teams.
• Experience within employability, supported employment, IPS, SEQF, social care, vocational rehabilitation or related services.
• Experience managing performance, quality standards and service outcomes.
• Strong stakeholder management and partnership-building skills.
• Experience of employer engagement and creating opportunities for people facing barriers to employment.
• Excellent communication, coaching and relationship-building skills.
• Strong organisational and IT skills.
• A full UK driving licence and access to your own vehicle for work purposes.

Most Importantly, You’ll Share Our Values

Include

You create environments where everyone feels welcomed, valued and able to contribute.

Deliver

You lead by example and are committed to achieving positive outcomes for the people we support, your team and our communities.

Aspire

You inspire others to achieve their goals, embrace opportunities and continually improve.

Respect

You build strong relationships based on dignity, trust, compassion and understanding.

Enable

You empower colleagues and the people we support to realise their potential, make informed choices and achieve greater independence.

If you’re an experienced leader who wants to shape a new service, develop a talented team and help transform lives develop a talented team and help transform lives through employment, we’d love to hear from you.

If you’re passionate about supporting people to build confidence, achieve employment goals and live their best lives, we’d love to hear from you.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [e-mail].

Community Integrated Care is an Equal Opportunities and Disability Confident employer.