Service Manager- Liverpool

Lifeways Group; Liverpool; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Financial wellbeing tools

Matched contribution company pension scheme

Wellbeing resources and mental health support

Discounts on shopping, tech, travel, and more

Job summary

A leading care provider in Liverpool is seeking a passionate Service Manager to oversee supported living services for individuals with learning disabilities and complex needs. You'll lead a dedicated team, ensuring high standards of care and support while driving continuous improvement. Ideal candidates should have strong operational management experience and a Level 3 qualification in Health & Social Care. Join us to make a meaningful difference every day.

Qualifications

• Strong experience in operational and people management.
• Valid UK driver's license and willingness to travel locally.
• Genuine passion for quality care and ability to lead by example.

Responsibilities

• Support, inspire, and develop your team of support workers.
• Oversee the delivery of high-quality care for individuals with complex needs.
• Drive service improvements and quality standards.
• Build strong relationships with teams, families and communities.

Skills

Leadership

Positivity

Compassion

Quality improvement

Education

Level 3 qualification in Health & Social Care

Level 5 qualification in Health & Social Care (desirable)

Job description

Every day at Lifeways, our team members make a difference — and on our new careers website, you can read their real stories. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.

You’re Not Just Anyone — and neither is this role. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future. Discover why this matters in our newest video: https://vimeo.com/1139996266?fl=pl&fe=sh

Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

We’ve recently completed one of the biggest digital transformations in our sector — and we’re just getting started. From Property to PBS, our ambition is bold: to become the Care Provider of Choice, powered by innovation, stability and the belief that great care starts with great people.

The Opportunity

Service Manager - Liverpool

We are looking for a Service Manager to cover our supported living services in and around Liverpool. You’ll oversee a small group of supported living dwellings for individuals with learning disabilities, autism, and complex needs. You’ll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style—focusing on achieving the best outcomes for the people we support and for your staff teams.

We’re Looking For An Experienced, Passionate Manager Who

• Leads with positivity, compassion, and confidence.
• Inspires their team to deliver outstanding, person-centred support.
• Drives quality, safety, and continuous improvement across all services.

Every day, you’ll make a difference — ensuring the people we support live with independence, dignity, and purpose in their own homes.

In This Role, You Will

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

Role

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:

Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll Get

• Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

Why Now?

We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us.

We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.

As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.

At Lifeways, you’re not just anyone . You’re a leader who can make a difference every single day.

We are not using agencies for this recruitment. Any CVs sent to anyone in Lifeways from a recruitment agency will be treated as a gift.