Service Lead – Soft Commodities

JR United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Service Lead to enhance operational coordination within its international trading and supply chain business. This hands-on leadership role focuses on delivering operational excellence, improving service delivery, and ensuring seamless supply chain flow. You will oversee logistics processes, lead a small team, and maintain high service standards while identifying bottlenecks and implementing improvements. If you have a proven track record in international logistics and a passion for operational efficiency, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven experience in international logistics and supply chain coordination.
• Strong operational mindset with a focus on origin-destination management.

Responsibilities

• Oversee and improve logistics and supply chain processes.
• Coordinate operations ensuring timely execution across origin and destination points.

Skills

International Logistics

Supply Chain Coordination

Team Leadership

Process Improvement

Customer Service

Job description

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Redstone Commodity Search focus on offering 360° search solutions to the global commodities markets. With a competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages; Redstone Commodity Search can confidently offer you an edge in today’s volatile market.

Redstone Commodity Search are working with an international trading and supply chain business is seeking a Service Lead to strengthen its operational coordination between origin and destination markets. This is a hands-on leadership role focused on delivering operational excellence, improving service delivery, and ensuring seamless supply chain flow. This position is to be based in London.

Key Responsibilities:

• Oversee and continuously improve logistics and supply chain processes
• Coordinate operations between origin and destination points, ensuring timely and efficient execution
• Lead and develop a small team across logistics, operations, or customer service
• Maintain high service standards and customer satisfaction levels
• Identify bottlenecks and implement process improvements across the supply chain

Ideal Background:

• Proven experience in international logistics, shipping, or end-to-end supply chain coordination
• Strong operational mindset with a track record in origin-destination management
• Experience leading small teams in an operations or logistics environment
• Exposure to commodities, FMCG, or retail supply chains preferred
• Comfortable working cross-border, specifically Africa Origin Destinations, with stakeholders across diverse geographies.