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First Mile Digitisation Service Lead

ECOM Agroindustrial Corp. Ltd.

Greater London

On-site

GBP 60,000 - 80,000

Full time

5 days ago

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Job summary

A leading company in international trade is seeking a Digitisation Services Lead to enhance First Mile Data processes. The role involves managing a team, providing user training, and ensuring top-notch customer service. Ideal candidates will have substantial experience in software management and knowledge of soft commodities.

Qualifications

5+ years experience in management of software products.
Knowledge of field operations for commodities like coffee and cocoa.

Responsibilities

Provide high quality customer service and support.
Lead team providing business level L1 support for technologies.
Conduct onsite and online training.

Skills

Highly organized

Attention to detail

Ability to influence

Knowledge of project management tools

Education

Bachelor’s degree in a related field

MBA or Master’s degree

Tools

Project management tools

4 days ago Be among the first 25 applicants

ECOM is seeking a target driven, process oriented and collaborative Digitisation Services Lead to support the streamlined digitisation of First Mile Data in ECOM Origins. As the Digitisation Services Lead you will lead a team who provides training, services and support to users. The ideal candidate will have a track record of identifying/supporting businesses to identify opportunities for digitising First Mile data, managing end-to-end digitisation support, and ensuring users receive appropriate customer service. The position will require travel to origin to understand operations, provide application training and support for end users.

Responsibilities

Tasks will include:

Provide First Mile Origin Data Teams, Global Sustainability Teams and other stakeholders of First Mile Digitisation with high quality customer service and support, in coordination with group IT
Act as the interface between customer and internal teams to support user acceptance testing of change and maintenance releases.
Manage and minimise the impact of any releases to clients.
Lead the team providing business level L1 support for our existing first mile technologies
Conduct monthly and quarterly review of teams and propose any action plans
Track progress of developments or customisations and coordinate with Test Leads to complete test against requirements
Manage open items of the testing phase of implementations and releases
Produce and distribute usage reports with stakeholders, as well as analysing results and propose solutions to increase the usage
Develop a methodology for training new and existing users, including the creation of training materials
Conduct onsite and online training
Ensure that origin data teams use approved technology tools for First Mile data collection for the processes agreed
Coordinate with product, data and technology teams to support the development and deployment of new tools and functionalities
Work closely with Global Transformation Team and Global IT
Contribute to strengthening the First Mile digitisation process in ECOM

Skills:

Bachelor’s degree in a related field
MBA or Master’s degree in a related field would be an advantage
5 years+ experience in the management of software products, including implementation, management and support of applications
Knowledge and experience of field operations for key soft commodities like coffee, cocoa and cotton
Highly organized with attention to detail
Ability to influence, engage and manage at different levels
Knowledge and use of project management and testing tools

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Supply Chain, Business Development, and Project Management
Industries
International Trade and Development, Financial Services, and Transportation, Logistics, Supply Chain and Storage

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