Service Lead

1st Homecare; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday (pro-rata for part‑tim

Fully accredited training

Employer-contributed pension

Health Cash Plan

Life Cover

Employee Assistance Programme

Reward Gateway discounts

Financial Wellbeing Scheme

Refer-a-Friend Bonus

Staff Recognition Programmes

Job summary

Real Life Options in Stockton is recruiting a Service Lead to manage a 24-hour residential service on Bishopton Road. You will lead day-to-day operations, organise staff rotas, and ensure high-quality, person-centred care that promotes dignity and independence.

You will oversee medication procedures, support assessments and Person-Centred Plans, and work with families and professionals to maintain safe, compliant services.

Qualifications

• Essential: Demonstrable experience working with vulnerable people and/or individuals with learning disabilities.
• Strong understanding of Person-Centred Care.
• Ability to contribute to effective leadership of a staff team.
• Knowledge of needs relating to learning disabilities, mental health, autism or complex care.
• Skills in supervision, administration and person-centred planning.

Responsibilities

• Lead the day-to-day running of a 24-hour residential service.
• Ensure appropriate levels of support and organise staff rotas.
• Act as a role model, aligning with values, CQC standards and best practice.
• Support assessment of individuals and development of Person-Centred Plans.
• Oversee medication procedures and ensure safe practice.
• Liaise with families, professionals and external agencies.
• Lead staff recruitment, induction, supervision and development.
• Contribute to budget management and accurate record-keeping.

Skills

Person-Centred Care

Staff Leadership

Supervision

Administration

Learning disabilities

Education

QCF Level 3 or equivalent

Job description

Service Lead

Stockton – Bishopton Road
Full Time - 39 hours
£27,310.83

We have an exciting opportunity for a Service Lead to join our residential support service on Bishopton Road in Stockton. This is a key role where you’ll lead a service that provides the right level of support to help people achieve their individual goals and live full and productive lives as valued members of their community.

Reporting to the Service Manager / Deputy Manager, you’ll be responsible for the dayâ€−toâ€−day running of a 24â€−hour service, ensuring safe, highâ€−quality, personâ€−centred support is delivered.

About the Role

As a Service Lead, you will:

• Lead the dayâ€−toâ€−day running of a 24â€−hour residential service
• Ensure appropriate levels of support are delivered and staff rotas are effectively organised
• Act as a role model, ensuring services align with organisational values, CQC standards and best practice
• Support assessment of individuals and development of Personâ€−Centred Plans
• Ensure care is delivered in a way that promotes dignity, independence and quality of life
• Oversee medication procedures and ensure safe practice
• Liaise with families, professionals and external agencies
• Support individuals with daily living, personal care, household tasks and social activities where required
• Lead staff recruitment, induction, supervision and ongoing development
• Promote effective communication through team meetings and staff engagement
• Monitor attendance, performance and training needs within the team
• Contribute to budget management and ensure accurate recordâ€−keeping
• Ensure health & safety policies are followed to maintain a safe environment

You’ll also play a key role in supporting individuals to develop independence, life skills and meaningful activities both at home and in the community.

Working Pattern

• Working within a rota including days, evenings, weekends and sleepâ€−in duties
• Participation in a 5â€−weekly onâ€−call rota
• Flexibility to provide cover during holidays, sickness and emergencies

Experience & Qualifications

Essential:

• Demonstrable experience working with vulnerable people and/or individuals with learning disabilities

• Strong understanding of Personâ€−Centred Care
• Ability to contribute to effective leadership of a staff team

• Knowledge of needs relating to learning disabilities, mental health, autism or complex care
• Skills in supervision, administration and personâ€−centred planning

Desirable:

• Relevant qualification (QCF Level 3 or equivalent) or willingness to work towards it
• Makaton or sign language skills

Personal Qualities

We’re looking for someone who can demonstrate:

• Professionalism and a proactive, enthusiastic approach
• Flexibility and ability to work under pressure
• Strong communication and literacy skills
• Selfâ€−motivation and commitment to highâ€−quality support

Our Values

Everything we do is guided by our values of:

Respect – Honesty – Responsibility – Excellence

Benefits and Rewards

At Real Life Options, we treat our people with the same respect and care we show to the people we support. In return, we offer:

• 28 days paid holiday (pro-rata for part-time)
• Fully accredited training to help you thrive
• Employer-contributed pension scheme
• Health Cash Plan (for contracted staff)
• £10,000 Life Cover
• Free Employee Assistance Programme (incl. counselling & financial support)
• Access to discounts via our Reward Gateway
• Financial Wellbeing Scheme
• Refer-a-Friend Bonus
• Staff Recognition Programmes

Join Us

Join Real Life Options and help people live more independent, fulfilling lives as part of a supportive and valuesâ€−driven organisation.