Service Lead

Trek Bicycle Corporation Ltd; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bicycle company is seeking a Service Lead in Sheffield. The role encompasses managing the Service Centre operations, ensuring top-notch customer service, and training staff. Ideal candidates will possess strong leadership skills and a proactive approach to service excellence. Join Trek to develop your career in a supportive environment with a focus on growth.

Benefits

Company bonus programme

33 days annual leave per year

Discounted employee purchase scheme on bikes, parts and accessories

Employee cashback healthcare scheme

Enhanced pension scheme

Annual charity time off allowance

Cycle2Work salary sacrifice programme

External discount platform

Qualifications

• 3+ years of bicycle Service Centre experience.
• Ability to motivate and develop future leaders.
• Proactive approach to industry changes.

Responsibilities

• Lead operations for the Service Centre, accountable for workflow and staffing.
• Train team members and manage service costs effectively.
• Interact with customers to ensure the best service experience.

Skills

Communication

Leadership

Customer Service

Job description

Social network you want to login/join with:

Position: Service Lead
Location: Sheffield
Job Type: Full Time, Permanent

What you’ll do

As Service Lead, you’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team:

• A positive, pitch-right-in attitude and motivation to help every customer find what they need.
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
• Great leadership skills and the ability to motivate and develop future leaders.
• Ability to plan effectively and stay a step ahead of your shop’s needs.
• 3+ years of bicycle Service Centre experience
• A commitment to delivering the best possible experience for every customer.
• Proactive approach to staying up to date on industry changes and trends.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• Company bonus programme
• 33 days annual leave per year
• Discounted employee purchase scheme on bikes, parts and accessories
• Employee cashback healthcare scheme and employee assistance programme
• Enhanced pension scheme
• Annual charity time off allowance and matched charity donations
• Enhanced family friendly policies
• Cycle2Work salary sacrifice programme
• External discount platform

If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.