Service Fire And Security Engineer

4way Recruitment; Hatfield; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Private healthcare

Additional holiday days

Standby rate for call-outs

Manufacturer training

Job summary

Unknown is seeking a Service Engineer in the North London area to join their team and cover parts of Bedfordshire and Hertfordshire. The role offers a base salary of £40,000–£45,000 with travel time paid, overtime, and a company vehicle.

Private healthcare and extra holiday days for attendance are also provided. The successful candidate will maintain, service and troubleshoot fire and security systems, provide timely responses to call-outs, and keep comprehensive service records.

Qualifications

• Minimum 2 years of industry experience in fire and security systems.
• Strong understanding of security and/or fire industry products.
• Valid UK driving licence and trade cards such as ECS or IPAF/PASMA.

Responsibilities

• Provide first-line technical support to clients, diagnose and troubleshoot issues.
• Regular maintenance and servicing of fire and security systems, ensuring standards.
• Respond promptly to reactive maintenance requests and emergency call-outs.
• Establish and maintain strong client relationships, offering expert advice and support.
• Maintain accurate service records and prepare detailed system performance reports.

Skills

Fire & security systems

Problem solving

Communication skills

Driving licence

Trade cards (ECS IPAF/PASMA)

Job description

Service Engineer - £40,000 - £45,000 basic, Travel Time Paid, Overtime available.

Location of works: North London, parts of Bedfordshire and Hertfordshire.

Salary Bracket: £40,000 - £45,000

Industry: Fire and Security Systems

Our customer is a key provider of fire and security systems and, due to expansion and growth, they are now looking to add to their team.

This role is perfect for a proactive individual with a strong background in fire and security systems who is looking to maximise your earning potential and advance your career. Additionally, the role comes with a company vehicle, private healthcare, and the chance to earn extra holiday days for excellent attendance.

Salary and Benefits - Service Engineer

• Competitive base salary up to £45,000 basic significant OTE potential through travel, overtime, and weekend work.
• Includes a company vehicle for personal use.
• Supported by private healthcare and a discretionary sick pay policy.
• Additional holiday days earned for perfect attendance each quarter.
• Backed by a standby rate for call-outs and comprehensive manufacturer training.

Key Responsibilities - Service Engineer

• Accountable for providing first-line technical support to clients, diagnosing and troubleshooting issues efficiently.
• Responsible for conducting regular maintenance and servicing of fire and security systems, ensuring compliance with industry standards.
• Takes ownership of responding promptly to reactive maintenance requests and emergency call-outs.
• Provides direction on establishing and maintaining strong client relationships, offering expert advice and support.
• Holds overall responsibility for maintaining accurate service records and preparing detailed reports on system performance.

Skills and experience - Service Engineer

• Brings certification in relevant fire and security systems with a minimum of 2 years of industry experience.
• Demonstrates comprehensive understanding of security and/or fire industry products and applications.
• Holds strong problem-solving skills with the ability to work under pressure.
• Comes with excellent communication and interpersonal skills, ideally also familiar with the latest industry technologies.
• Holds a valid UK driving license and relevant trade cards such as ECS or IPAF/PASMA.

Why Join this Company?

• Market Position: A well-established provider with over 30 years of experience, recognised as a Tier 1 supply chain and preferred partner solution.
• Work Culture: A supportive and inclusive environment with a commitment to employee development and wellbeing.