Service Engineer - Packaging Machinery

WestRock Company; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading packaging solutions provider in the United Kingdom is seeking a Field Service Technician to support the maintenance and operation of their high-speed packaging machines. The ideal candidate should have 3 to 5 years of experience in electro-mechanical machinery, strong knowledge of PLC and Mechatronic systems, and a customer-oriented attitude. Responsibilities include machine maintenance, installation, and performance monitoring. Willingness to travel is essential, and familiarity with LEAN and Six Sigma methodologies is a plus.

Qualifications

• 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery.
• Knowledge and practical experience of PLCs and Mechatronic systems.
• Willingness to travel for work.

Responsibilities

• Ensure safe operation and maintenance of packaging machines.
• Install and commission new machines.
• Monitor and improve machine performance proactively.

Skills

Electro-mechanical machinery maintenance

PLC and Mechatronic systems

Customer-oriented approach

Performance-oriented thinking

Project management

LEAN and Six Sigma

Job description

Job Purpose. This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency. The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites. They ensure that we always work safety and are actively involved in the continuous improvement of our work practices as well as implementing projects.

Role Responsibilities

• Ensuring the safe operation and maintenance of Smurfit Westrock machines
• Installation, commissioning, and customer acceptance of new machines
• Proactively monitoring machine performance and intervening to ensure maximum efficiency
• Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
• Assessing machine mechanical wear and conducting the planned replacement worn components
• Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.
• Actively involved with the team to improve our own work practices
• Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
• Ensuring that the correct tools, spare parts and consumables are available
• Input to the continuous improvement of Smurfit Westrock’s machine design

Knowledge, Skills, Experience

• Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery
• Knowledge and practical experience of PLCs and Mechatronic systems
• Independent, customer-oriented way of working
• Performance-oriented thinking and acting
• Willingness to challenge "we have always done it like this" thinking
• Willingness to travel
• Language: English (Another European language is a plus)
• Project management experience is a plus
• LEAN and Six Sigma experience is a plus