Service Engineer - Packaging Machinery

WestRock Company; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading packaging solutions provider is looking for a Service Engineer to support clients in the UK. The role focuses on ensuring high-speed packaging machines are efficiently maintained and operated. Responsibilities include installation, troubleshooting, monitoring performance, and training customer operators. Successful candidates will have experience with electro-mechanical machinery and be willing to travel. This full-time position offers opportunities for continuous improvement and project involvement in a dynamic environment.

Qualifications

• 3 to 5 years’ experience with electro-mechanical machinery.
• Project management experience is a plus.
• Ability to troubleshoot mechanical and electrical faults.

Responsibilities

• Ensure safe operation and maintenance of packaging machines.
• Install, commission, and oversee new machines.
• Proactively monitor and maintain machine performance.
• Create and update Standard Operating Procedures (SOPs).

Skills

Experience in installing electro-mechanical machinery

Knowledge of PLCs and Mechatronic systems

Customer-oriented work style

Willingness to travel

Lean and Six Sigma experience

Job description

Join to apply for the Service Engineer - Packaging Machinery role at WestRock Company

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Purpose

This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency. The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites. They ensure that we always work safely and are actively involved in the continuous improvement of our work practices as well as implementing projects.

Role Responsibilities

• Ensuring the safe operation and maintenance of Smurfit Westrock machines
• Installation, commissioning, and customer acceptance of new machines
• Proactively monitoring machine performance and intervening to ensure maximum efficiency
• Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
• Assessing machine mechanical wear and conducting the planned replacement of worn components
• Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed
• Actively involved with the team to improve our own work practices
• Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
• Ensuring that the correct tools, spare parts and consumables are available
• Input to the continuous improvement of Smurfit Westrock’s machine design

Knowledge, Skills, Experience

• Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery
• Knowledge and practical experience of PLCs and Mechatronic systems
• Independent, customer-oriented way of working
• Performance-oriented thinking and acting
• Willingness to challenge “we have always done it like this” thinking
• Willingness to travel
• Language: English (Another European language is a plus)
• Project management experience is a plus
• LEAN and Six Sigma experience is a plus

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Packaging and Containers Manufacturing