Service Engineer - North Yorkshire

Ishida Europe Ltd

Scunthorpe

On-site

GBP 35,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Company car

Pension

Medicast

Life assurance x4

8 bank holidays

25 days annual leave

Job summary

Ishida Europe Ltd is seeking an experienced field service engineer to install, commission and service Ishida and third-party equipment at external customer sites. You will also train customers and Ishida staff while ensuring high-quality communication and adherence to service standards.

The role involves fault-finding, travel long distances, and overtime as required to meet business needs, with a competitive salary and benefits package including pension and company car.

Qualifications

Electro-mechanical fault-finding knowledge is essential.
Must be IT literate with strong administrative, organisational and planning skills.
A proactive, customer-focused approach with analytical capabilities.

Responsibilities

Install and commission all product lines.
Repair Ishida and OEM equipment.
Provide training for customers and Ishida personnel.

Skills

Electro-mechanical fault-finding

IT literate

Administration

Organisation

Planning

Analytical thinking

Willingness to travel

Job description

Main Purpose of the role

To provide service support, installation, commissioning and pre-delivery inspections for Ishida Europe Ltd and third-party products to external customers and internal departments or regions.

Primary Responsibilities

The installation and commissioning of all product lines.
The repair of Ishida and OEM equipment.
To provide training for customer and Ishida personnel where required.
To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
To maintain a high-level of effective communication with customers and all internal departments.
To attend meetings as required.
To complete service order site reports at all times and follow up where necessary.
To work a reasonable amount of overtime including weekends to meet the business needs as required.
To ensure maximum assistance in achieving the financial targets set for the department.
To ensure compliance with the current UK Service Policy.
To provide out of hours telephone technical support (as agreed).
To adhere to customers site rules and standards at all times.
To maintain safe systems of work, comply with relevant Health and Safety legislation and report any breaches.
The role holder will undertake all tasks within their level of skill and ability that are commensurate with the post.

What skills are we looking for?

To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.

You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and "will do" attitude, must be able to work individually or as part of a team and be willing to drive long distances.

What's in it for me?

You will receive: