Service Engineer - North Yorkshire

Ishida Europe Limited; Scunthorpe; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company car

Contributory pension

Medicash

Life assurance x4

Job summary

Ishida Europe Limited is seeking a skilled Field Service Engineer to install, commission and service Ishida and OEM equipment across the UK. You will diagnose electro-mechanical faults, provide on-site training and ensure high standards of customer satisfaction.

The role requires IT literacy, strong administration and planning skills, and the ability to work independently or as part of a team, with occasional long-distance travel and overtime to meet business needs.

Qualifications

• Experience diagnosing electro-mechanical faults.
• Strong IT literacy and familiarity with business systems.
• Excellent administration, organisation and planning skills.

Responsibilities

• Install and commission Ishida and OEM equipment.
• Repair Ishida and OEM equipment.
• Provide training for customers and Ishida personnel.
• Liaise with customers and Ishida staff to resolve issues.
• Maintain clear communication with customers and internal departments.
• Attend meetings as required.
• Complete service order site reports and follow up.
• Support achievement of department financial targets and comply with UK Service Policy.
• Provide out-of-hours telephone technical support as agreed.

Skills

Electro-mechanical fault-finding

IT literate

Administration

Organisation

Planning

Critical thinking

Driving (long distances)

Job description

Job no: 495209
Work type: Full time
Location: Scunthorpe, United Kingdom
Categories: Engineering, Service, Aftersales

Main Purpose of the role

To provide service support, installation, commissioning and pre-delivery inspections for Ishida Europe Ltd and third-party products to external customers and internal departments or regions.

Primary Responsibilities

• The installation and commissioning of all product lines.
• The repair of Ishida and OEM equipment.
• To provide training for customer and Ishida personnel where required.
• To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
• To maintain a high-level of effective communication with customers and all internal departments.
• To attend meetings as required.
• To complete service order site reports at all times and follow up where necessary.
• To work a reasonable amount of overtime including weekends to meet the business needs as required.
• To ensure maximum assistance in achieving the financial targets set for the department.
• To ensure compliance with the current UK Service Policy.
• To provide out of hours telephone technical support (as agreed).
• To adhere to customers site rules and standards at all times.
• To maintain safe systems of work, comply with relevant Health and Safety legislation and report any breaches.
• The role holder will undertake all tasks within their level of skill and ability that are commensurate with the post.

What skills are we looking for?

To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.

You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team and be willing to drive long distances.

What's in it for me?

You will receive a competitive salary, 25 days annual leave + 8b/hols, contributory pension, medicash, life assurance x4, company car and OT.

Advertised: 25 Sep 2026 GMT Daylight Time
Applications close: 18 Oct 2026 GMT Daylight Time