Service Engineer

Kraft Recruitment; Sandy; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Pension

Hire car provided when traveling to c

Travel allowances

Half days on Fridays

Job summary

Kraft Recruitment seeks an experienced Service Engineer to install, commission and upgrade food process machinery across UK and international sites. You will write on-site software and provide remote diagnostics, plus telephone/email support for breakdowns.

The role requires an electrical/electronic/control engineering qualification, and hands-on field service experience with 3-phase installations. Travel nationwide and abroad is expected, with workshop work when not in the field.

Qualifications

• Experience as a multi-skilled service engineer.
• Knowledge of electrical/electronic/control engineering.
• Proven field service experience on electrical/mechanical machinery.

Responsibilities

• Perform site visits for installation, commissioning, training and upgrades.
• Write, debug & commission software on site for production line integrations.
• Provide remote software diagnostics and support for breakdowns and upgrades.
• Offer telephone and/or email support for machine breakdowns.
• Update support log with service/spares/installation enquiries.
• Liaise with Spares/Service Administrator to keep customer status updated.
• Provide technical support to customers via email/phone.
• Coordinate with Spares Team for quotes on parts and/or support.
• Complete in-house documentation such as test plans and validation documents.
• Collaborate with in-house teams to resolve build and design issues.

Job description

Due to a growing customer base an opportunity for an experienced multi skilled service engineer is available with my client who is a leading food process machinery manufacturer in the UK and sell their machinery internationally.

Service Engineer role:

The successful Service Engineer will report to the Engineering Manager and be responsible for

• Performing site visits for the purpose of installation, commissioning, training, upgrades, breakdowns, fault finding etc.
• Writing, debugging & commissioning of software onsite for the purpose of production line integrations
• Providing remote software diagnostics and support for machine breakdowns, upgrades and installations
• Providing telephone and/or email support for machine breakdowns
• Inputting service/spares/installation enquiries into the support log and assisting with keeping this updated
• Liaising with the Spares/Service Administrator to ensure the support log is kept up to date with customer status
• Provide technical support to customers as and when required by email, phone etc.
• Liaising with the Spares Team so quotes can be produced for customers for parts and/or support
• Complete in-house documentation as part of my clients commitment to quality such as test plans, validation documents etc.
• Effectively liaise with in-house personnel as required to resolve build and design issues

Service Engineer requirement:

• Educated to a relevant Electrical / Electronic / Control Engineering qualification
• Knowledge of 3 phase installations
• Allen Bradley and Siemens PLC experience (beneficial)
• Proven field service experience of electrical / mechanical machinery
• Hold a valid passport
• Happy to travel UK and abroad
• Be workshop based when not out in the field

Service Engineer package:

• Salary base of up to £45k + OTE
• Overtime when travelling to customer sites
• Travel allowances paid
• Pension
• Hire car supplied when travelling to customer sites.
• Half days on Friday's