Service Engineer

Anglian; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Van for business use

31 days holiday + birthday off

Volunteer time off

Health & wellbeing benefits

Discount scheme on products

Group perks and freebies

Career development

Job summary

Anglian is seeking an experienced Window and Door Engineer to install, service and maintain Anglian products under our 10-year warranty. You will visit customer homes, diagnose faults, and deliver Right First Time resolutions, supported by a company van, PDA and tools.

You will need proven experience with uPVC installation, excellent customer service, and the ability to work independently across a travel-friendly week.

Qualifications

• Experience of uPVC installation and maintenance or relevant qualification.
• Excellent customer service skills in a customer-facing environment.
• Able to work on own initiative in a standalone field-based role.
• Willingness to travel and flexibility in the working week.
• Good time management and communication skills.

Responsibilities

• Visit customer homes to identify faults and perform corrective actions per warranty and standards.
• Demonstrate and explain correct product care to customers.
• Provide high level of service, focusing on customer satisfaction.
• Complete service calls on schedule using Right First Time approach to reduce cancellations.
• Accurately complete paperwork and update PDA records promptly.

Skills

uPVC installation & maintenance

Excellent customer service

Independent working

Full driving licence

Job description

Are you an experiencedWindow and Door Engineerwho takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?Do you have previous experience of uPVC installation and maintenance?

OurWindow and DoorEngineersare essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license

What We Offer

• Competitive basic salaryand Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive healthandwell-being benefits
• Heavily discounted group discount scheme on all products
• Group Perks and freebies
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role,applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding