Service Engineer

Home Recruitment Ltd; Reading; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

New Company van

Full product and technical training

Supportive, experienced team

Job summary

We are recruiting a Field Service Engineer to join a specialist manufacturer of advanced patient lifting and transfer systems, supporting customers in their homes across the UK. You will service, maintain and repair equipment in customers' homes, managing your own diary with support from an experienced technical team.

Responsibilities include fault-finding, preventative maintenance, installation, safety checks and detailed record-keeping, with a focus on high-quality customer service and safety

Qualifications

• Hands-on experience servicing, repairing or maintaining electromechanical equipment.
• Ability to use diagnostic tools to identify faults.

Responsibilities

• Electrical, electronic and mechanical fault-finding.
• Planned preventative maintenance, servicing and breakdown repair.
• Repair and replacement of motors, actuators, batteries, controls, sensors and mechanical components.
• Installation and commissioning of new equipment.
• Safety inspections, functional testing and compliance checks.
• Completing accurate service and maintenance records.
• Providing a professional, considerate service to customers, carers and families.

Skills

Electrical fault-finding

Mechanical fault-finding

Independent work

Diary management

Customer service

Time management

Documentation

Safety compliance

Tools

Diagnostic tools

Job description

We are recruiting a Field Service Engineer to join a specialist manufacturer of advanced patient lifting and transfer systems, supporting customers in their homes across the UK.

About the Role

You will be responsible for the servicing, maintenance and repair of patient lifting systems in customers’ homes throughout the UK. You will manage your own diary and workload in the field, supported by an experienced technical and service team.

Responsibilities

• Electrical, electronic and mechanical fault-finding
• Planned preventative maintenance, servicing and breakdown repair
• Repair and replacement of motors, actuators, batteries, controls, sensors and mechanical components
• Installation and commissioning of new equipment
• Safety inspections, functional testing and compliance checks
• Completing accurate service and maintenance records
• Providing a professional, considerate service to customers, carers and families

Qualifications

Hands-on experience servicing, repairing or maintaining electromechanical equipment and be confident using diagnostic tools to identify faults.

Required Skills

• Strong electrical and mechanical fault-finding skills
• A practical, methodical and logical approach to problem solving
• Confidence working independently and managing your own workload in the field
• Strong organisation, time management and journey-planning skills
• The ability to prioritise workloads and adapt plans when urgent breakdowns or changing customer requirements arise
• Excellent communication and customer-service skills
• A patient, empathetic and professional approach when working in customers’ homes, including with elderly or vulnerable individuals and their families
• Good Microsoft Office skills and confidence using digital service-management systems
• Strong attention to detail and accurate record-keeping
• A self-sufficient approach, while also being a supportive and collaborative team player

Preferred Skills

None specified.

Pay range and compensation package

• New Company van
• Full product and technical training
• Supportive, experienced team
• Varied and interesting field-based work
• A high level of autonomy and responsibility
• Enjoyable, rewarding work that makes a genuine difference to people’s lives
• Long-term opportunity within a specialist and growing healthcare technology business

Equal Opportunity Statement

We are committed to diversity and inclusivity.