Service Engineer

Home Recruitment Ltd; Newbury; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

New company van

Full product and technical training

Varied field-based work

Autonomy and responsibility

Job summary

Home Recruitment Ltd in the United Kingdom seeks a Service Engineer to service, repair and adapt advanced mobility and rehabilitation equipment used by adults and children with complex needs. You will work in the workshop and at customer locations, blending mechanical and electrical engineering with fault finding and direct customer support.

You’ll visit customers in homes, schools and clinics, diagnose faults, perform safety checks and program electronic controls.

Qualifications

• Hands-on experience servicing electromechanical equipment and using diagnostic tools.
• A practical, methodical and logical approach to problem solving.
• Confident working independently and managing workload in the field.
• Strong organisation and time management.
• Ability to prioritise workloads during urgent breakdowns or changing customer requirements.
• Empathetic and professional when working in customers' homes with elderly or vulnerable individuals.
• Good Microsoft Office skills and confidence with digital service-management systems.
• Strong attention to detail and accurate record-keeping.
• Self-sufficient yet collaborative as part of a team.

Responsibilities

• Service and repair powered and manual equipment.
• Diagnose mechanical, electrical and electronic faults.
• Complete safety checks and pre-delivery inspections.
• Programme and test electronic control systems.
• Replace components such as batteries, tyres, actuators and controls.
• Modify equipment to meet individual customer needs.
• Visit customers in homes, schools, workplaces and clinical settings.
• Explain technical work clearly to customers, families and healthcare professionals.
• Complete service reports and manage appointments.
• Develop practical solutions when standard equipment is not suitable.
• Attend specialist product training, including overseas training.

Skills

Electromechanical servicing

Fault finding

Independent field work

Time management

Customer empathy

Documentation

Team collaboration

Use of diagnostic tools

Self-sufficiency

Tools

Diagnostic tools

MS Office

Field service software

Job description

A sector you may never have considered. A job where your engineering skills genuinely change lives.

We are looking for a Service Engineer to work with advanced mobility and rehabilitation equipment used by adults and children with complex physical needs.

You will service, repair and adapt specialist equipment both in the workshop and at customer locations. This varied, hands-on role combines mechanical and electrical engineering, fault-finding and direct customer support.

If you have worked in automotive engineering, medical equipment, electronics, field service, powered access, plant machinery or another electro-mechanical environment, your skills may transfer well.

Responsibilities

• Service and repair powered and manual equipment.
• Diagnose mechanical, electrical and electronic faults.
• Complete safety checks and pre-delivery inspections.
• Programme and test electronic control systems.
• Replace components such as batteries, tyres, actuators and controls.
• Make adjustments and modifications to meet individual customer needs.
• Visit customers in their homes, schools, workplaces and clinical settings.
• Explain technical work clearly to customers, families and healthcare professionals.
• Complete service reports and manage your appointments.
• Help develop practical solutions when standard equipment is not suitable.
• Attend specialist product training, including occasional overseas training.

Required Skillset

• Hands-on experience servicing, repairing or maintaining electromechanical equipment and be confident using diagnostic tools to identify faults.
• A practical, methodical and logical approach to problem solving
• Confidence working independently and managing your own workload in the field
• Strong organisation, time management and journey-planning skills
• The ability to prioritise workloads and adapt plans when urgent breakdowns or changing customer requirements arise
• A patient, empathetic and professional approach when working in customers' homes, including with elderly or vulnerable individuals and their families
• Good Microsoft Office skills and confidence using digital service-management systems
• Strong attention to detail and accurate record-keeping
• A self-sufficient approach, while also being a supportive and collaborative team player

What's on Offer

• New Company van
• Full product and technical training
• Varied and interesting field-based work
• A high level of autonomy and responsibility
• Enjoyable, rewarding work that makes a genuine difference to people’s lives