Field Service Engineer

Alecto Recruitment; Diss; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Overtime opportunities

Pension scheme

Life Insurance

20 days annual leave

Employee discount

Sick pay

Company van and tools

Job summary

Alecto Recruitment are partnering with a market-leading business specialising in patient mobility and handling equipment. The Field Service Engineer will service and repair a wide range of equipment, performing PPMs and responding to breakdowns across Norfolk, Suffolk and Cambridgeshire.

You will diagnose faults, carry out electrical and mechanical repairs, perform LOLER testing, and maintain detailed service reports while delivering excellent customer service to hospitals, care homes and

Qualifications

• Minimum 3 years of mechanical and electrical engineering experience.
• Experience with mobility or healthcare equipment is advantageous.
• Full UK driving licence with clean record.
• Able to pass an Enhanced DBS check.
• Existing right to work in the UK.

Responsibilities

• Conduct scheduled preventative maintenance and servicing of patient handling and mobility equipment, ensuring all work is carried out to the highest standards.
• Diagnose faults and troubleshoot electrical and mechanical issues on a range of equipment.
• Carry out LOLER testing and inspections to ensure health and safety compliance.
• Provide excellent customer service and build strong relationships with clients.
• Respond to emergency breakdowns promptly to minimise equipment downtime.
• Keep accurate service reports and compliance documentation.
• Maintain knowledge of all company products and participate in ongoing training.
• Travel to client sites across the Norfolk, Suffolk and Cambridgeshire areas.

Skills

Mechanical & electrical engineering

Customer service orientation

Communication skills

Driving license

Job description

Patient Care Equipment Field Service Engineer

Location: Norfolk, Suffolk and Cambridgeshire

£32,000 to £35,000 per annum

Overtime / Call outs / Bonuses

About the Company

Alecto Recruitment are in a working partnership with a market-leading business that specialises in the supply, servicing, and repair of patient mobility and handling equipment across the Norfolk, Suffolk and Cambridgeshire areas. Their commitment to exceptional customer care and high-quality service has earned them a reputation as a trusted partner within the healthcare industry, working closely with hospitals, care homes, and private clients. As they continue to expand due to their continued success, they are looking to strengthen their service team by bringing on a proactive, customer-focused Field Service Engineer.

The Role: Field Service Engineer

As a Field Service Engineer, you'll play a vital role in ensuring patient mobility and handling equipment remains safe, reliable, and in top working conditions. This is a field-based role where you will be servicing and repairing a wide range of mobility equipment, including patient hoists, profiling beds, wheelchairs, and bathing aids, among others. You'll be tasked with both planned preventative maintenance (PPM) and responding to emergency breakdowns. Your ability to quickly diagnose faults, carry out repairs, and deliver excellent customer service will be key to your success in this role.

Key Responsibilities

• Conduct scheduled preventative maintenance and servicing of patient handling and mobility equipment, ensuring all work is carried out to the highest standards.
• Diagnose and troubleshoot faults on a variety of equipment, including performing electrical diagnosis and mechanical repairs.
• Carry out LOLER testing and inspections, ensuring compliance with health and safety regulations.
• Provide excellent customer service, building strong relationships with clients and ensuring any issues are resolved swiftly and professionally.
• Respond to emergency breakdowns promptly, minimizing equipment downtime for clients.
• Keep accurate records of all work completed, including detailed service reports and compliance documentation.
• Maintain a strong knowledge of all company products, participating in ongoing training and product updates.
• Work collaboratively with internal teams, providing feedback and insights to help improve service offerings and customer satisfaction.

Why Join the Client?

• Comprehensive Training: Extensive product and industry training will be provided, enabling you to become an expert in patient care and mobility equipment.
• Career Progression: This is a fantastic opportunity for someone looking to transition into the healthcare sector or further develop their skills in a growing, rewarding industry.
• Supportive Environment: As a family-run business, we prioritise a positive working culture where you will receive ongoing support from our friendly and knowledgeable team.
• Make a Difference: Your work will have a direct impact on improving the lives of vulnerable individuals, ensuring they have access to safe, functional equipment when they need it most.

Benefits & Remuneration

• Competitive basic salary £32,000 to £35,000 per annum.
• Generous overtime opportunities, plus an on-call weekly supplement rate.
• Pension scheme to help secure your financial future.
• Life Insurance and Death in Service Scheme.
• 20 days of annual leave, plus statutory holidays.
• Employee discount on company products.
• Sick Pay to support you when you need it most.
• Company van, tools, and uniform provided.

The Ideal Candidate

• A strong background in mechanical and electrical engineering, with a minimum of 3 years of experience.
• Previous experience working with mobility or healthcare equipment is highly advantageous but not essential.
• Engineers from the Armed Forces are encouraged to apply - we value the skills and discipline you bring to the role.
• A thorough understanding of LOLER regulations and previous testing experience is preferred.
• Excellent problem-solving abilities with a customer-first approach to service.
• Strong communication skills, with the ability to explain technical issues in a clear and concise manner.
• Full UK driving license with a clean record - this is essential as the role involves traveling across the North West region.
• Must be able to pass an Enhanced DBS check.
• Existing right to work in the UK.

Schedule

Full-time, Monday to Friday, with occasional weekend availability. Overtime available to increase your earning potential.

Location

This is a field-based role, covering the Norfolk, Suffolk and Cambridgeshire areas. You will be required to travel to various client sites, including hospitals, care homes, and residential properties.