Service Engineer

Travail Employment Group; Hardwick; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

24 days holiday + statutory holidays

Group Personal Pension Plan

Private Medical Insurance after 12m

Job summary

Travail Employment Group is seeking a hands-on Service Engineer for flow measurement and diagnostic equipment, based in Wellingborough. You will repair advanced products, investigate customer complaints, and manage warranty claims to improve reliability and customer satisfaction.

The role requires proven electro-mechanical experience, strong fault-finding skills, and the ability to produce clear technical reports.

Qualifications

• Time-served engineering apprenticeship with Level 3 qualification (HNC Level 4 desirable).
• Strong electro-mechanical fault-finding and service experience.
• Experience using automated configuration/diagnostic tools.
• Proficient with Word and Excel.
• Experience with ERP systems (Infor/SAP).
• High attention to detail and good organisational skills.
• Excellent written and verbal communication.
• Customer-focused and deadline-driven.

Responsibilities

• Conduct technical investigations, fault diagnosis and non-destructive disassembly.
• Support repair, calibration and warranty processes.
• Produce clear technical reports with root-cause analysis.
• Liaise with engineering specialists to validate findings.
• Use diagnostic tools and bespoke control systems (ERPLN, QSYS, OMETA).
• Provide technical support to customers and internal teams.
• Collaborate across departments to improve reliability and service.
• Participate in 8D, PFMEA and RCA problem-solving activities.
• Share knowledge and train the service team.

Skills

Electrical/electronic fault-finding

Mechanical fault-finding

Customer support skills

Documentation/report writing

ERP systems (Infor/SAP)

Education

Time-served engineering apprenticeship

HNC Level 4 qualification desirable

Tools

ERP systems (Infor/SAP)

Job description

Service Engineer - Flow Measurement & Diagnostic Equipment

Location: Wellingborough, Northamptonshire

Salary: Competitive + Excellent Benefits

Hours: 40 per week (Mon-Thurs 07:00-16:15, Fri 07:00-12:00)

Contract: Permanent

RTW Information: No sponsorship is on offer for this role, applicants are required to have long term right to work in the UK if not a British citizen.

We are excited to be working with our client who are a leading manufacturer of world‑class flow measurement equipment. They are seeking a hands‑on, technically strong Service Engineer to join their Quality Engineering & Service team at their Wellingborough facility. This role is ideal for an experienced electro‑mechanical engineer who enjoys fault‑finding, structured problem‑solving and delivering high‑quality technical support to customers across industries such as oil & gas, food & beverage, pharmaceutical, chemical, petrochemical, marine and nuclear.

About the Role

You’ll be responsible for repair activities, customer complaint investigations and warranty claims for advanced flow measurement products. The role involves fault diagnosis, detailed inspections, calibration support and producing clear technical reports that help drive product reliability and customer satisfaction. You’ll work closely with the Lead Service Engineer and wider technical teams, contributing to continuous improvement initiatives and supporting the development of new repair technologies and precision methods. This is not a graduate position so proven experience and knowledge will need to be demonstrated.

Key Responsibilities

• Conduct technical investigations, fault diagnosis and non‑destructive disassembly
• Support repair, calibration and customer complaint/warranty processes
• Produce clear, evidence‑based technical reports and root cause analysis
• Liaise with engineering specialists to validate findings and corrective actions
• Use diagnostic tools, bespoke control systems and business platforms (ERPLN, QSYS, OMETA)
• Provide technical support to customers and internal teams
• Work collaboratively across departments to improve product reliability and service performance
• Contribute to structured problem‑solving activities including 8D, PFMEA and RCA
• Promote knowledge sharing and cross‑functional training within the service team

What We're Looking For

Essential:

• Time‑served engineering apprenticeship with Level 3 qualification (HNC Level 4 desirable)
• Strong electro‑mechanical fault‑finding and service experience
• Experience using automated configuration/diagnostic tools
• Good general engineering knowledge
• Computer literate (Word, Excel)
• Experience with ERP systems (Infor/SAP)
• High attention to detail and strong organisational skills
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and work to deadlines
• Customer‑focused, methodical and professional approach

Desirable:

• Experience in technical manufacturing, testing or service environments
• Experience in process industries
• Six Sigma / SPC / FMEA / CI experience
• Knowledge of Pressure Equipment / ATEX Directives
• Experience with process instrumentation and calibration techniques
• Offshore certification/experienceBenefits

Benefits

• 24 days holiday (rising to 26 with service) + statutory holidays
• Group Personal Pension Plan
• 4x salary death‑in‑service benefit
• Private Medical Insurance after 12 months
• Permanent role within a stable, growing engineering organisation