Service Engineer

Ruijie Networks; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ruijie Networks is seeking a Service Engineer in London to provide technical support to partners and manage service processes. The ideal candidate has 3+ years of experience in enterprise networking, strong technical skills, and experience with vendors like Cisco and HPE. Responsibilities include assisting integrators and managing training for partners. Ideal for those who can ensure quality service in a dynamic, supportive environment.

Qualifications

• 3+ years of technical experience in sales support, maintenance or technical support for enterprise network products.
• Experience with enterprise networking vendors is preferred.
• Technical skills in switching, routing, wireless LAN and network orchestration/integration are required.

Responsibilities

• Provide technical assistance and support to system integrators and channel partners.
• Establish service support processes and manage service delivery quality.
• Develop partner technical support capability through training sessions.

Skills

Technical support

Communication skills

Resource coordination

Tools

Cisco

HPE

Aruba

Ruckus

Huawei Enterprise

Juniper Networks

Job description

Ruijie Networks is looking for a Service Engineer in London to provide technical support to system integrators, distributors and channel partners, build local service processes, support partner capability development, and collaborate with TAC/R&D teams on technical issues and new product testing.

Responsibilities

1. Provide back-line technical assistance and support to system integrators, distributors and T2 channel partners.
2. Establish service support and RMA processes, and manage service delivery quality in covered countries.
3. Develop partner technical support capability through regular post-sales technical training and workshops.
4. Collaborate with TAC teams to address partner and end-customer support requests.
5. Collaborate with R&D teams on new product feature and POC tests to support global release.

Requirements

1. 3+ years of technical experience in sales support, maintenance or technical support for enterprise network products.
2. Experience with mainstream enterprise networking vendors such as Cisco, HPE, Aruba, Ruckus, Huawei Enterprise or Juniper Networks is preferred.
3. Experience in system integration or value-added distributor environments is preferred.
4. Technical skills in switching, routing, wireless LAN and network orchestration/integration are required; campus network experience is a plus.
5. Professional certifications such as CCNP/CCIE, HPE ASE/Master ASE, Aruba ACMP, HCNP/HCIE or JNCIP/JNCIE are preferred.
6. Strong ownership, resource coordination capability and communication skills across different stakeholder levels.
7. Able to work in London and comply with local work authorization requirements.