Field Service Engineer (IP Networking & Communications

Copello; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Copello is seeking a Field Service Engineer with expertise in IP networking and communications to support customers across the full project lifecycle. You will design, configure, test and deploy solutions, deliver demonstrations and training, and act as a trusted advisor in the field.

This role involves extensive UK and international travel, security clearance eligibility, and working with Sales, Engineering and Product teams to ensure successful deployments.

Qualifications

• Experience in technical support, field engineering, systems integration or pre-sales engineering.
• Strong IP networking knowledge including VLANs, multicast/unicast, RTSP and Ethernet.
• Experience designing and supporting network-based systems.

Responsibilities

• Provide pre-sales and post-sales technical support to customers and internal stakeholders.
• Design, configure, test and deploy IP networking, RF and video communication solutions.
• Support system integration activities and customer deployments.
• Deliver technical demonstrations, product evaluations, and training programmes.
• Troubleshoot networking, communications and video systems on-site and remotely; produce implementation guides.
• Gather customer feedback and contribute to product and solution improvements.
• Support exhibitions, trade shows, and customer engagement activities.

Skills

IP Networking

RF Communications

Field Engineering

Customer-facing

Tools

Wireshark

Job description

Location: UK (with frequent UK & international travel)

Security Clearance: Must be eligible for UK Security Clearance

The Opportunity

We are seeking a Field Service Engineer with expertise in IP networking and communications systems to support customers across the full project lifecycle. Working closely with Sales, Engineering and Product teams, you will provide technical support, design and integrate solutions, deliver demonstrations and training, and act as a trusted advisor to customers.

This is an excellent opportunity for someone with a background in networking, RF communications, or systems integration who enjoys customer-facing work and international travel.

Key Responsibilities

• Provide pre-sales and post-sales technical support to customers and internal stakeholders.
• Design, configure, test and deploy IP networking, RF and video communication solutions.
• Support system integration activities and customer deployments.
• Deliver technical demonstrations, product evaluations, and training programmes.
• Troubleshoot networking, communications and video systems both remotely and on-site.Produce technical documentation and implementation guides.
• Gather customer feedback and contribute to product and solution improvements.
• Support exhibitions, trade shows, and customer engagement activities.

About You

You'll bring experience in a technical support, field engineering, systems integration, or pre-sales engineering role, along with:

• Strong IP networking knowledge, including VLANs, multicast/unicast, RTSP, and Ethernet communications.
• Experience configuring and supporting network-based systems.
• Understanding of RF communications, wireless technologies, and communications system integration.
• Familiarity with networking diagnostic tools such as Wireshark.
• Experience delivering technical demonstrations and customer presentations.
• Strong communication skills with the ability to engage audiences from engineers to senior decision-makers.
• Defence, security, broadcast, telecommunications, or similar industry experience would be advantageous.

Benefits

• Work with cutting-edge communications and networking technologies.
• Opportunity for international travel and customer engagement.
• Exposure to complex engineering and defence-related projects.
• Join a collaborative and innovative technical team with excellent career development opportunities.

Full UK driving licence required.

Willingness to travel extensively across the UK and internationally is essential