Enterprise Network Support Engineer

Amazon Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

eero is hiring an Enterprise Network Support Specialist in London to own complex enterprise cases from triage to resolution. You will work with enterprise customers across corporate, retail, ISPs and managed-service environments, handling multi-site deployments with VLANs, 802.1X/RADIUS, and WAN architecture.

You will configure and troubleshoot routers, switches, firewalls, and wireless access points in high-density environments and collaborate with NSE and product teams.

Qualifications

• Bachelor's degree in CS/engineering/analytics/IT or network support experience.
• Experience troubleshooting enterprise networks and supporting network operations.
• CCNA or equivalent certification.
• Strong knowledge of DNS/DHCP/TCP and related protocols.

Responsibilities

• Own enterprise customer cases end-to-end with primary contact throughout the journey.
• Diagnose and resolve multi-site eero deployments including VLANs, 802.1X/RADIUS, captive portals, and WAN architecture.
• Configure and troubleshoot routers, switches, firewalls, managed switches, and wireless APs in high-density environments.
• Collaborate with NSE and engineering teams while retaining case ownership and accountability.
• Document solutions and contribute to team runbooks and product feedback.
• Participate in on-call rotation for enterprise incidents and partner escalations.
• Mentor junior team members to enable continuous learning.

Skills

Advanced networking

VLANs

Troubleshooting

Customer communication

On-call support

DNS/DHCP/TCP

Education

Bachelor's degree in CS/Engineering/Analytics/IT

CCNA or equivalent certification

High school diploma

Tools

Cisco IOS

Monitoring tools

Job description

eero is hiring an Enterprise Network Support Specialist in London to own complex enterprise cases from triage to resolution. You will work with enterprise customers across corporate, retail, ISPs and managed-service environments, handling multi-site deployments with VLANs, 802.1X/RADIUS, and WAN architecture.

You will configure and troubleshoot routers, switches, firewalls, and wireless access points in high-density environments and collaborate with NSE and product teams.