London Network Support Engineer – Partner Enablement & RMA

Ruijie Networks; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ruijie Networks is seeking a Service Engineer in London to provide technical support to partners and manage service processes. The ideal candidate has 3+ years of experience in enterprise networking, strong technical skills, and experience with vendors like Cisco and HPE. Responsibilities include assisting integrators and managing training for partners. Ideal for those who can ensure quality service in a dynamic, supportive environment.

Qualifications

• 3+ years of technical experience in sales support, maintenance or technical support for enterprise network products.
• Experience with enterprise networking vendors is preferred.
• Technical skills in switching, routing, wireless LAN and network orchestration/integration are required.

Responsibilities

• Provide technical assistance and support to system integrators and channel partners.
• Establish service support processes and manage service delivery quality.
• Develop partner technical support capability through training sessions.

Skills

Technical support

Communication skills

Resource coordination

Tools

Cisco

HPE

Aruba

Ruckus

Huawei Enterprise

Juniper Networks

Job description

Ruijie Networks is seeking a Service Engineer in London to provide technical support to partners and manage service processes. The ideal candidate has 3+ years of experience in enterprise networking, strong technical skills, and experience with vendors like Cisco and HPE. Responsibilities include assisting integrators and managing training for partners. Ideal for those who can ensure quality service in a dynamic, supportive environment.