Service Engineer

SOS Systems; Crawley; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Join a dynamic team as a Printer Engineer, where you'll leverage your Canon expertise to maintain and repair cutting-edge printing technology. This role offers the chance to work independently while providing on-site support to clients across the Southeast. With a focus on customer satisfaction and technical excellence, you'll be pivotal in ensuring optimal printer performance. Enjoy a competitive salary, ongoing training, and a supportive work environment that values your contributions. If you're looking for a rewarding career with growth opportunities, this position is perfect for you.

Benefits

Company Vehicle

Fuel Card

Ongoing Training

25 Days Holiday

Qualifications

• Experience in servicing Canon printers, including maintenance and repairs.
• Strong customer service orientation and proactive problem-solving skills.

Responsibilities

• Install, repair, and maintain Canon printers at client locations.
• Provide technical support and troubleshooting for printer issues.

Skills

Technical Ability

Problem-Solving Skills

Communication Skills

IT Knowledge

Flexibility

Education

Full UK Driving License

Tools

Canon Printers

Printer Diagnostic Software

Job description

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Salary: Competitive (Depending on Experience)

Job Overview:

We are seeking a highly skilled and Canon-trained Printer Engineer to join our team in the Southeast. The successful candidate will be responsible for the maintenance, repair, and support of Canon printing devices, ensuring optimal performance for our clients. This is a fantastic opportunity for an individual with a strong technical background in printer servicing, specifically Canon devices, to be part of a growing and dynamic company.

Key Responsibilities:

• Perform installations, repairs, and maintenance on Canon printers (laser, inkjet, and multifunction devices).
• Provide on-site support and troubleshooting for Canon printers at client locations.
• Diagnose and resolve printer issues, including hardware malfunctions, software issues, and connectivity problems.
• Conduct regular servicing and preventative maintenance on Canon devices to ensure maximum efficiency and lifespan.
• Maintain up-to-date knowledge of Canon printer technologies, including new product releases and updates.
• Offer technical support and advice to customers over the phone or through remote troubleshooting.
• Keep detailed records of service calls, work completed, and parts used.
• Ensure all relevant health and safety regulations are followed during repairs and installations.
• Work with the customer service team to ensure smooth operations and customer satisfaction.
• Participate in product training and development sessions to continuously improve technical expertise.
• PDI and Refurbish devices in our offices when needed.

Required Qualifications & Skills:

• Strong technical ability and problem-solving skills.
• Experience with different types of printers (e.g., small office to enterprise-level machines).
• Excellent communication skills, with the ability to interact professionally with clients.
• Full UK driving license
• Ability to work independently and as part of a team.
• Good IT knowledge, including an understanding of networking and software used for printer diagnostics.
• Flexibility to work in different locations across the Southeast.
• Flexibility to come into the office and PDI and Refurbish when needed.

Preferred Skills:

• Proven experience in repairing and maintaining Canon printers (laser, inkjet, and multifunction).
• In-depth knowledge of Canon printing technology, including troubleshooting, diagnostics, and repair procedures.
• Previous experience working in a field service role is desirable.
• Strong customer service orientation and a proactive approach to problem-solving.
• Willing to work in a Hybrid role, working inside and out of London.
• Competitive salary and benefits package.
• Company vehicle and fuel Card.
• Ongoing training and career development opportunities.
• 25 days holiday per year

How to Apply:

Please send your CV along with a covering letter detailing your experience to [e-mail] Applications will be reviewed on a rolling basis.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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