Service Engagement Lead

Newmedica; Shrewsbury; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Salary up to £35,000 per annum

25 days annual leave + bank holidays

Company pension scheme

Eye tests and glasses discounts

Learning and development opportunities

Friendly multidisciplinary team

Job summary

Newmedica in Shrewsbury seeks a Service Engagement Lead to drive referrals across Shropshire and Wales. You will build strong relationships with Opticians, GPs, and local groups, promoting our ophthalmology services and patient choice while supporting business targets. Travel 2–3 days per week is expected.

You’ll be pivotal in coordinating with Joint Venture partners and the marketing team, planning events, CPD sessions, and optical fairs to strengthen engagement and visibility in the community.

Qualifications

• Experience in healthcare, preferably optics/ophthalmology.
• Knowledge of NHS policy landscape and referral routes.
• Strong communication and stakeholder engagement skills.
• Willingness to travel 2-3 days per week.
• Self-starter who can influence others.

Responsibilities

• Deliver referral volumes to meet business targets for the Ophthalmology Joint Venture (OJV).
• Actively promote Newmedica services and patient choice with local stakeholders.
• Build and maintain relationships with Opticians, GPs, Referral Management Centres, LOCs, and others.
• Liaise as main conduit between Joint Venture Partners and the Newmedica marketing team.
• Plan events such as CPD sessions, optical fairs and national seminars to boost engagement.

Skills

Healthcare experience

Stakeholder management

Communication skills

Travel willingness

Job description

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

Overview of the role

We’re looking for a Service Engagement Lead to join our clinic in Shrewsbury. This is a full-time role, working 40 hours per week and you will be expected to travel 2-3 days per week.

You will help us drive referrals in Shropshire and Wales while maintaining relationships with existing referrers in the area.

You’ll be highly visible within the community surrounding the OJV location, building strong relationships with local Opticians, GPs, Referral Management Centres, LOCs, and community groups. You will work to directly support the growth of referrals into the service, to deliver the referral numbers required in order to achieve business targets.

So, what will I be doing?

Working across your designated geographical area, you’ll be responsible for delivering the referral volumes needed to meet the business targets for your Ophthalmology Joint Venture (OJV).

You’ll actively promote Newmedica services and patient choice, ensuring strong visibility within the local community. Your deep understanding of the referral landscape will enable you to build and maintain effective relationships with Opticians, GPs, Referral Management Centres, LOCs, and other key stakeholders.

Acting as the main conduit between our Joint Venture Partners and the Newmedica marketing team, you’ll provide valuable insights into local activity and competitor presence.

Additionally, you’ll be involved in planning and organising events such as CPD sessions, optical fairs, and national seminars to further strengthen engagement and visibility.

What skills and experience do I need for the role?

You’llhaveexperience of working in a healthcare environment, ideally in optics or ophthalmology. Knowledge of NHS policy landscape and referral routes would be advantageous.

You’llbe a self-starter–a strong communicator who is ableto overcome challenges and influence people to your point of view.

Your friendly and engaging personality will mean that you are adeptatestablishingeffective working relationships with a wide variety of stakeholders.You’llbeused tobuilding positive and robust relationships with new clients as well as managing and maintaining relationshipswith existing clients.

You’ll be comfortable working with a high degree of travel around the OJV that you support. Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events.

This role will suit a friendly,engagingand confident person who thrives in a fast-paced, target drivenenvironment.Someonewholoves beingout and aboutmeeting new peopleand cultivating business relationships.

What can we offer you?

• A salary of up to £35,000 per annum
• 25 days annual leave plus length of service leave, plus bank holidays
• Company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses and the blue light discount
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multidisciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

Closing date for applications: 02 November 2026

Our employment offers are subject to satisfactory pre-employment checks. Applicants must have the right to work in the UK. A Disclosure and Barring Service check may be required, which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.