Ophthalmic Assistant

Newmedica; West Midlands; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

Salary: £27,206.40 pro rata

25 days annual leave

Company pension

Free eye tests

Glasses discounts

Well-being service

Learning and development

Modern working environment

Job summary

Newmedica is seeking an Ophthalmic Assistant to join our Shrewsbury site on a 24-hour week spread over three days, including some weekends on a rota.

In this busy patient-facing role you will guide patients through a range of diagnostic tests, support the theatre pathway, and explain tests to help patients understand their treatment.

We value a friendly, empathetic approach, good English communication, and comfort with Office 365 and new systems; training is provided.

Qualifications

• Experience in patient-facing roles or customer service is helpful.
• Knowledge of eye physiology or keen interest to learn.
• Proficient with Office 365 and comfortable with new systems (e.g., patient records or diagnostic software).
• Excellent written and spoken English.
• Able to handle diverse patient data and records.
• Team player who supports colleagues.

Responsibilities

• Take patients through diagnostic tests and pass results to a senior clinician.
• Assist in the theatre pathway and support multidisciplinary team.
• Explain the purpose of tests to patients and help them feel at ease.
• Be the face of Newmedica and provide friendly, empathetic patient interactions.

Skills

Customer service

Eye physiology

Office 365

Tech savvy

English

Team player

Tools

Patient record systems

Diagnostic software

Job description

Ophthalmic Assistant

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England,

delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We're proud to have been certified as a Great Place to Work for the third year running and listed among the UK's top 30 Best Workplaces™ for 2026 -recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end

avoidable sight loss in every community we serve; we live our values every day-Commercial,

Courageous, Compassion, Collaborative and Curious.

Role overview

We are looking for a new Ophthalmic Assistant to join our Shrewsbury site. This will be 24 hours over 3 days per week including some weekends on a rota basis. Our Ophthalmic Assistants are the face of Newmedica - they're often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.

It's a busy role - you'll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. You'll be using a variety of different equipment and systems so we're looking for someone who is comfortable using systems and is fairly tech savvy.

You'll also play an active role in the theatre pathway, supporting patients and the multidisciplinary team to ensure a safe and positive patient journey.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Ophthalmic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

This is a great role to progress your clinical skills or to take the first step on a clinical career

path. Newmedica is committed to the growth and development of all our colleagues and the Ophthalmic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams

What skills and experience do I need?

We'll provide training so experience isn't always needed, but the following things will be

advantageous:

• Previous experience of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area.
• A competent user of all Office 365 programmes & comfortable working on new systems such

as patient record systems or diagnostic programmes.

• An excellent grasp of the English language both verbally and in written format
• Experience of dealing with a variety of data for example patient records, GP and patient

correspondence and diagnostic test results

• A good team player - happy to jump in and support others when required

What we're offering

• A salary of £27,206.40 (pro rata)
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7

well-being/counselling/advice service and a retail/technology discount scheme.

• An environment where your learning and development is supported through a range of

various learning tools and courses.

• Working with a friendly multi-disciplinary team passionate about improving the lives of our

patients

• A bright, spacious and modern working environment, built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin