Service Engagement Lead

Newmedica; West Midlands; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to £35k p.a.

Pension scheme

Eye tests / discounts on glasses

Learning and development support

Friendly multidisciplinary team

Job summary

Newmedica is seeking a Service Engagement Lead for our Shrewsbury clinic. This full-time role (40 hours) involves travel 2–3 days per week to grow referrals, maintain relationships with referrers, and represent the service in the community.

You will work to meet business targets, promote patient choice, and collaborate with Opticians, GPs, LOCs, and other stakeholders while supporting JV partners and the marketing team with local insights.

Qualifications

• Experience in healthcare environment preferred.
• Ability to influence and communicate with a wide range of stakeholders.
• Proactive self-starter with strong organisation and planning skills.

Responsibilities

• Meet referral targets across Shropshire and Wales.
• Promote Newmedica services and patient choice within the community.
• Build and maintain relationships with Opticians, GPs, Referral Management Centres and LOCs.
• Act as conduit between JV partners and the marketing team to share local insights.
• Plan and run events (CPD sessions, optical fairs, national seminars) to increase engagement.

Skills

Communication

Relationship building

Influencing

Job description

Who are we? Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We're proud to have been certified as a Great Place to Work for the third year running and listed among the UK's top 30 Best Workplaces™ for 2026 -recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day-Commercial, Courageous, Compassion, Collaborative and Curious.

Overview of the role

We're looking for a Service Engagement Lead to join our clinic in Shrewsbury. This is a full-time role, working 40 hours per week and you will be expected to travel 2-3 days per week.

You will help us drive referrals in Shropshire and Wales while maintaining relationships with existing referrers in the area.

You'll be highly visible within the community surrounding the OJV location, building strong relationships with local Opticians, GPs, Referral Management Centres, LOCs, and community groups. You will work to directly support the growth of referrals into the service, to deliver the referral numbers required in order to achieve business targets.

So, what will I be doing?

Working across your designated geographical area, you'll be responsible for delivering the referral volumes needed to meet the business targets for your Ophthalmology Joint Venture (OJV).

You'll actively promote Newmedica services and patient choice, ensuring strong visibility within the local community. Your deep understanding of the referral landscape will enable you to build and maintain effective relationships with Opticians, GPs, Referral Management Centres, LOCs, and other key stakeholders.

Acting as the main conduit between our Joint Venture Partners and the Newmedica marketing team, you'll provide valuable insights into local activity and competitor presence.

Additionally, you'll be involved in planning and organising events such as CPD sessions, optical fairs, and national seminars to further strengthen engagement and visibility.

What skills and experience do I need for the role?

You'll have experience of working in a healthcare environment, ideally in optics or ophthalmology. Knowledge of NHS policy landscape and referral routes would be advantageous.

You'll be a self-starter - a strong communicator who is able to overcome challenges and influence people to your point of view.

Your friendly and engaging personality will mean that you are adept at establishing effective working relationships with a wide variety of stakeholders. You'll be used to building positive and robust relationships with new clients as well as managing and maintaining relationships with existing clients.

You'll be comfortable working with a high degree of travel around the OJV that you support. Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events.

This role will suit a friendly, engaging and confident person who thrives in a fast-paced, target driven environment. Someone who loves being out and about meeting new people and cultivating business relationships.

What can we offer you?

• A salary of up to £35,000 per annum
• 25 days annual leave plus length of service leave, plus bank holidays
• Company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses and the blue light discount
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multidisciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

For more information or to request the full job description, please contact [e-mail]

Closing date for applications: 02 November 2026

Our employment offers are subject to satisfactory pre-employment checks. Applicants must have the right to work in the UK. A Disclosure and Barring Service check may be required, which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.