Patient Administrator

Newmedica; Worcester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus up to 5%

200 hours annual leave + bank holidays

Company pension scheme

Eye tests and glasses discounts

24/7 well-being counselling service

CPD and learning tools

Job summary

Newmedica is a leading NHS-funded ophthalmology provider in England seeking an administrative professional to support daily operations. The role involves booking patient appointments, handling clinic communications, and using PowerBI to assist with daily tasks.

A DBS check and right to work in the UK are required, with a flexible rota and weekend work as part of the schedule. You will join a multi-disciplinary team dedicated to patient care, with opportunities for CPD and benefits including a

Qualifications

• Experience in a customer or patient facing role.
• Experience in a busy administrative role.
• Competent user of Office 365 programmes.
• To book patient appointments and ensure clinics are fully utilised.
• Excellent spoken and written English.

Skills

Customer facing

Administrative tasks

Office 365

Power BI

Appointment scheduling

Electronic Patient Record

Phone manner

English language

Team player

Driver's license

Tools

Power BI

Office 365

Electronic Patient Records

Job description

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

• OurPurposeis to make a difference.
• OurVisionis a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry.
• OurMissionis to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs.

We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

We offer a flexible, rota-based working pattern designed to support both our team and the needs of the service. Shifts are scheduled between 07:30 and 18:00, which can be worked as a 10 hour day or a mix of early and later finishes. You’ll receive your rota 2 month's in advance, helping you plan your time outside of work.

You’ll be expected to work one weekend day per month, which may be paid as overtime or included within your contracted hours.

From time to time, we run a late evening shift until 21:00. You would also be expected to cover 1 per month - However, these are less common and always planned well ahead, with at least two months’ notice given.

We aim to create a fair and supportive rota, and we welcome open communication around availability wherever possible. Flexibility is appreciated, and in return we strive to provide as much notice and consistency as we can.

What are we offering you?

• £26,520.00 per annum FTE
• Up to 5% annual bonus. (Subject to criteria being met)
• 200 hours annual leave plus bank holidays (pro rata)
• A company pension scheme
  
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being counselling/advice service, discount retail vouchers.
• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Excellent transport links – located within 1 mile of junction 6 of the M5;
• Free on-site parking.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• A competent user of all Office 365 programmes.
• Support daily administrative tasks.
• To book patient appointments, ensuring that clinics are fully utilised, and appropriately utilised as per the booking rules for each specialty.
• To make reminder calls to patients before their appointment is due, including the completion of the pre-screening surgical questionnaire.
• Ensure that all clinic correspondence is sent out to the patient, optometrist and GP. This includes ensuring all correspondence is completed correctly in our Electronic Patient Record, liaising with the relevant clinician if not.
• To use PowerBI reports to support daily tasks.
• Action all clinic cancellations accordingly as instructed.
• Tech savvy and comfortable working on new systems e.g. patient record systems.
• An excellent phone manner.
• An excellent grasp of the English language both verbally and in written format.
• A good team player – happy to jump in and support others when required.
• Driver's licence or willingness to travel occasionally to spoke sites on a rotational basis.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants
must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.