Service Desk Technician: Flexible Hours & Growth

Superdry PLC; Swindon; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

Company pension

Life assurance

Staff discount

Health cash plan

Cycle to work

Onsite parking

Job summary

Superdry PLC is seeking a capable IT Service Desk professional to provide high-quality technical support to our global workforce. You will own escalated incidents and work across Windows, macOS and M365, ensuring timely resolution and consistent communication with users.

You will log and manage tickets, meet SLAs, and collaborate with colleagues to identify and address recurring issues while progressing within the IT Operations team.

Qualifications

• Experience handling incidents and service requests across Windows, macOS and M365 environments.
• Ability to own escalated issues through to resolution.
• Strong communication with users and stakeholders.

Responsibilities

• Provide high-quality technical support for incidents and service requests escalated to the Service Desk.
• Take ownership of incidents across Windows, macOS, M365 and network environments; escalate to 3rd line when needed.
• Log, prioritise, update, and resolve tickets within SLA targets.
• Proactively inform users of progress and maintain clear communication.
• Identify repeat issues and contribute to proactive problem resolution.

Skills

Windows

macOS

M365

Networking

Customer service

Communication

Tools

Service Desk tool(s)

Job description

Superdry PLC is seeking a capable IT Service Desk professional to provide high-quality technical support to our global workforce. You will own escalated incidents and work across Windows, macOS and M365, ensuring timely resolution and consistent communication with users.

You will log and manage tickets, meet SLAs, and collaborate with colleagues to identify and address recurring issues while progressing within the IT Operations team.