IT Service Desk Technician - Windows, macOS & M365 Support

Superdry; Cheltenham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

Company Pension scheme

Life Assurance policy

Staff discount 50%

Onsite parking

Cycle To Work Scheme

Learning and development materials

Volunteer time off

Employee assistance program

Job summary

Superdry is seeking a diligent Service Desk professional to provide high‑quality technical support to our global workforce. You will own incidents from initial logging to resolution, across Windows, macOS and M365, while maintaining communication and meeting SLAs.

You'll work with the Service Desk Engineer and other specialists to resolve issues, identify trends, and contribute to a smooth IT operations workflow in a fast‑paced retail environment.

Qualifications

• Experience handling incidents across Windows, macOS and M365 environments.
• Strong communication skills and a customer‑focused approach.
• Able to take ownership of escalated issues and drive them to resolution.

Responsibilities

• Provide high‑quality technical support for incidents and requests escalated from the Associate Service Desk Technician.
• Take ownership of incidents across Windows, macOS, M365 and network environments; escalate to specialists when needed.
• Log, prioritise, update and resolve tickets within SLAs using the Service Desk platform.
• Proactively keep users informed on progress of calls with clear communication.
• Collaborate with colleagues to identify recurrent issues and drive proactive resolutions.

Skills

Windows

macOS

M365

Customer service

Communication

Job description

Superdry is seeking a diligent Service Desk professional to provide high‑quality technical support to our global workforce. You will own incidents from initial logging to resolution, across Windows, macOS and M365, while maintaining communication and meeting SLAs.

You'll work with the Service Desk Engineer and other specialists to resolve issues, identify trends, and contribute to a smooth IT operations workflow in a fast‑paced retail environment.