Service Desk Technician - Windows, macOS & M365 Support

Superdry careers; Swindon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days leave

Birthday day off

Pension scheme

Life assurance

Staff discount 50%

Onsite parking

Cycle to work

Learning and development

Volunteer time off

Job summary

Superdry is seeking a capable Service Desk professional to provide high-quality technical support to our global workforce. You will work alongside the Service Desk Engineer, own escalated issues and ensure timely resolution across Windows, macOS, M365, and network environments.

You will log and prioritise tickets, communicate clearly with users, and contribute to proactive problem solving while supporting colleagues within the IT Operations team in a fast-paced, customer-focused environment.

Qualifications

• Experience handling a broad range of incidents across Windows, macOS and M365 environments.
• Capable of taking ownership of escalated issues through resolution.
• Strong written and verbal communication and commitment to customer service.
• Organised with good time management and prioritisation in busy environments.
• Comfortable with basic network troubleshooting and eager to develop this skill.

Responsibilities

• Provide a high-quality technical support service for incidents and requests escalated from the Associate Service Desk Technician.
• Take ownership of incidents across Windows, macOS, M365 and network environments and escalate when needed.
• Log, prioritise, update and resolve tickets within agreed SLAs using the Service Desk platform.
• Proactively keep users informed of progress on outstanding calls with clear communication.
• Identify repeat issues and contribute to proactive resolution with colleagues.

Skills

Windows

macOS

M365

Incident management

Escalation handling

Communication

Time management

Customer service

Team player

Problem solving

Job description

Superdry is seeking a capable Service Desk professional to provide high-quality technical support to our global workforce. You will work alongside the Service Desk Engineer, own escalated issues and ensure timely resolution across Windows, macOS, M365, and network environments.

You will log and prioritise tickets, communicate clearly with users, and contribute to proactive problem solving while supporting colleagues within the IT Operations team in a fast-paced, customer-focused environment.