Service Desk Technician

ZipRecruiter; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join a well-established Managed Service Provider as a Service Desk Technician, where you'll be the first point of contact for clients. This role offers the chance to troubleshoot a variety of technical issues in a fast-paced environment. You'll support diverse businesses, ensuring their IT operations run smoothly. With opportunities for growth and development, this position is perfect for someone passionate about IT support and customer service. Embrace a dynamic role with certification investments and recognition awards, all while contributing to a supportive team environment.

Benefits

Certification investment & training

Monthly and annual recognition awards

Workplace Pension Scheme

Overtime available

Qualifications

• Experience in a service desk or IT support role.
• Knowledge of Windows OS, Microsoft 365, and networking skills.

Responsibilities

• Providing 1st line support via phone, email, and remote tools.
• Troubleshooting hardware, software, and network issues.

Skills

Windows OS

Microsoft 365

Active Directory

Networking (WAN/LAN/DNS/DHCP)

Problem-solving

Communication Skills

Education

IT Certifications (MS, CompTIA, ITIL)

Job description

Job Description

Role: Service Desk TechnicianIndustry: Managed Service Provider (MSP)Location: Chester, CheshireSalary: up to £27,000 DOEAre you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team.In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs.**MSP Experience is highly desired**What you'll be doing:

• Providing 1st line support via phone, email, and remote tools
• Troubleshooting hardware, software, and network issues.
• Escalating complex cases to senior engineers when necessary.
• Contribute to the development of knowledge based articles
• Managing support tickets and ensuring timely resolutions.
• Assist senior team with IT projects
• Hardware builds and assisting with system upgrades, installations, and configurations.

What you'll need:

• Experience in a service desk or IT support role.
• Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory.
• Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches
• Excellent problem-solving and communication skills.
• Ability to work under pressure and manage multiple tasks.
• Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus.

Benefits:

• Certification investment & training
• Monthly and annual recognition awards
• Workplace Pension Scheme
• Overtime available

If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration.

Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.