Assistant IT Support Technician

JN Bentley; Skipton; On-site; GBP 22,000 - 30,000; Full time

Job summary

JN Bentley is seeking an Assistant IT Support Technician to join our MMBC IT team. The ideal candidate will provide frontline IT support to colleagues, ensuring reliable and efficient IT system operations. This entry-level position requires a proactive attitude, a commitment to confidentiality, and teamwork skills in a fast-paced environment.

Benefits

26 days holiday plus bank holidays

Flexible pension contributions

Life assurance of 4 x salary

Income protection

Private medical insurance

Health cash plan

Annual professional institution subscription costs

Career and professional development opportunities

Qualifications

• Experience of Desktop support (Microsoft OS & Applications).
• Good working knowledge of Microsoft Office and 365.
• Effective analytical and problem determination skills.

Responsibilities

• Implement suitable fixes and workarounds to analyze problems.
• Update MMBC Service Desk help-tickets and knowledgebase.
• Visit sites as needed to facilitate problem resolution.

Skills

Desktop support

Microsoft Office

Analytical skills

Job description

Join to apply for the Assistant IT Support Technician role at JN Bentley

Join to apply for the Assistant IT Support Technician role at JN Bentley

Are you an Assistant IT Support Technician with experience ensuring IT systems are running smoothly and efficiently?

Can you ensure that systems are configured, maintained and monitored to ensure system reliability?

Do you have experience of providing technical support and troubleshooting systems?

The Assistant IT Support Technician is a key contributor to our MMBC IT team, working under the guidance of the IT Manager. The position is crucial as you will be the first point of contact to our colleagues both remotely and on-site for business IT support; ensuring they are provided with quality support and participate in assigned project deliverables as required. As this role offers frontline support for the business, you will need to be onsite in Skipton 5 days a week alongside the rest of the team.

JN Bentley is a leading civil engineering and construction company that directly employs over 1800 people and are a leading solution provider to the UK Civil Engineering Industry. At JN Bentley people are at the heart of the business. We have a strong culture of promoting from within. Nothing gives us more satisfaction than seeing our people grow and progress in their career with us. If you have a positive attitude and drive to achieve, then we’d like to hear from you.

Your Key Responsibilities Will Be

• Implement suitable fixes and work-around solutions to analyse problems, monitoring progress and keeping customers informed
• Update MMBC Service Desk help-tickets and knowledgebase with analysis findings and results
• Visit sites as and when required to facilitate problem resolution
• Maintain client confidence and protect MMBC operations by keeping information confidential
  
  

About You

• Experience of Desktop support (Microsoft OS & Applications)
• Good working knowledge of Microsoft Office and 365
• Effective analytical and problem determination skills
• Ability to work as part of a large team on technical projects
  
  

What Can We Offer

• 26 days holiday plus bank holidays with the option to buy and carry over
• Flexible pension contributions up to 5% employee 10% employer
• Life assurance of 4 x salary
• Income protection
• Private medical insurance
• Health cash plan
• Annual professional institution subscription costs
• Career and professional development opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civil Engineering

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